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Supply Suspension Scheme





The COVID-19 Supply Suspension Scheme was set up as part of the Commission for Regulation of Utilities’ (CRU) response to the unique and extraordinary circumstances presented by COVID-19.  The objective of this response was to support Small and Medium sized Enterprises (SMEs) to manage the costs associated with their energy connection when temporarily closed as a result of COVID-19 restrictions. 

The standard network charging approach was amended so that customers who avail of the Scheme would have no energy or network charges billed for their business premises supply point for the duration of the Scheme.
 
The Scheme was designed to primarily address the issue that arose from the suspension of meter reading activity, and the Scheme was limited to businesses with a DG5 or DG6 electricity meter and/or a NDM I&C gas meter. The Scheme began on the the 29th of April and ended on 31st July 2020.

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Supply Suspension Scheme FAQ’s

What happens if I sign-up after the start date?

Customers can sign-up at any time during the Scheme.  If you sign up after the start date, your application will still be processed but the reliefs offered by the Scheme cannot be back-dated to 1st May.  Under the applicable rules, customers can only avail of the Scheme from the date the relevant networks company includes them in the Scheme.

What happens during the Scheme?

Customers participating in the Scheme will continue to receive monthly bills from Energia   The Scheme provides customers with temporary reliefs from energy and network charges, but several other charges will remain on your bill, including PSO and standing charges.

Customers should continue to pay their bills as they fall due and if you are experiencing difficulties, please contact our Commercial Credit Control team for assistance [email protected].
 

What happens at the end of the Scheme?


The CRU has set an expected duration for this Scheme of 3-months (from 1st May) but they are to keep this under review and will adapt it to prevailing circumstances. 

At the end of the Scheme, customers will again be billed for all applicable energy and network charges on a monthly basis, including for any energy used during the Scheme that was not billed (e.g. where a customer submitted meter read).  Where meter reads have not been submitted by the customer during the Scheme, this will include any residual consumption at the site(s).     

What is the COVID-19 Supply Suspension Scheme?


The COVID-19 Supply Suspension Scheme is part of the Commission for Regulation of Utilities’ (CRU) response to the unique and extraordinary circumstances presented by COVID-19.  The objective of this response is to support Small and Medium sized Enterprises (SMEs) to manage the costs associated with their energy connection when temporarily closed as a result of COVID-19 restrictions.  For eligible customer who avail of the Scheme, no energy or network charges will be billed for their business premises supply point for the duration of the Scheme.

Am I eligible for the Scheme?

The eligibility criteria for the Scheme have been set by the CRU.  Any business customer that meets all the following criteria is eligible to apply for a COVID-19 Supply Suspension Scheme:

  • the customer is not an essential service provider, as defined by the Government in the context of COVID-19
  • the customer was trading before the 13th March 2020
  • the customer’s premises have been closed as a result of the COVID-19 restrictions and will remain closed for a continuous period from 28th March 2020 and the date the relevant COVID-19 restrictions are lifted
  • the customer is in one of the following categories: Electricity: DG5 or DG6, Gas: NDM I&C (Non-Daily Metered Industrial & Commercial)
The CRU Decision Paper setting out all of the requirements of the Scheme is available here

Can I leave the Scheme if I am no longer eligible or no longer wish to participate?

Yes, customers who are no longer eligible for the Scheme or who no longer want to participate in the Scheme are required to complete a Scheme Opt-Out Application Form; the Form is available here.
Customers who opt-out of the Scheme, will do so from the date their application is processed by ESBN &/or GNI.  This will be automatically reflected in your next monthly bill.  For all other customers, participation will automatically cease after the relevant duration of the Scheme has elapsed; i.e. 3-months from 1st May.   
 

How long will the Scheme last?


The scheme will be available for 3 calendar months from 1 May to 31 July inclusive.

This will be kept under review and will be adjusted to adapt to changes in the prevailing circumstances.  If there are any changes in the duration of the Scheme announced by the CRU, we will notify you by email.

When does the Scheme start?


The Scheme commences on 1st May and is expected to be in place for 3-months (May, June and July).  It is intended that applications that are received today will be provided to the network companies for processing and inclusion in the scheme tomorrow.
 

Can I switch supplier if I am participating in the Scheme?

Due to restrictions in the market systems, customers participating in the Scheme cannot switch supplier during the Scheme or do so until a verified meter reading for the site has been obtained. 

Are there Terms and Conditions for the Scheme?


The CRU has set several requirements for participation in this Scheme, including a declaration of eligibility and customers’ consent.  Alongside these requirements are some Terms and Conditions associated with participation in the Scheme.

A copy of the relevant Terms and Conditions are available here.

Will participating in the Scheme affect my credit rating?


Participation in this Scheme will have no bearing on your credit rating.  However, it is important that you continue to pay your monthly bill and if you require assistance with managing this at the present time, please contact our Commercial Credit Control team: [email protected].  We understand the demands COVID-19 is placing on your business and we are here to assist you with finding workable solutions.

Does participating in the Scheme affect my Supply Contract(s)?

Participation in the Scheme does not affect your Supply Contract, and this will remain in force for the duration of the Scheme.

Where do I get the information to make an application?

All the information you will need to make an application is on your Energia bill. If you need any assistance in understanding your bill, please refer to our online guides:

Understanding My Electricity Bill

Understanding My Gas Bill
 

How do I know if my application for the scheme has been successful?

Having provided your application to the relevant network company, Energia will be notified daily of the customers that have been included in the Scheme.  Once we are notified of your inclusion, we will let you know by email.