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Due to reduced staff, call wait times are longer than usual. You can submit a meter reading or make a payment online.
For non-urgent queries, please use our online contact form.

Contact us

Customer Enquiries

Contact us

We will aim to get back to your query within 2 days. Please note that during busy periods it might take longer than 2 days to reply to your query. 

Unfortunately we are being impacted by a reduced number of staff at the moment and wait times are longer than usual. Submitting a meter reading or making a payment can be easily done online.  Alternatively, please use our website contact form and we’ll get back to you in a few days. This will ensure that our phone lines are available for more urgent queries and customers who need us the most. 

Please enter your first name
Please enter your surname
Please select contact type
Please select an option
Please enter your MPRN

You can find this on your current electricity bill

Please enter your your account Number

Call us

1850 405 405

Monday - Friday 9am - 5pm

At this time we ask that customers who can complete an online form do so and we will get back to them promptly, as we would like to focus our phone lines on serving our most vulnerable customers and urgent queries.