When turning off the gas, you should first ensure that all gas appliances and pilot lights are switched off. Next you need to turn off the safety shut off valve, which is normally located within your gas meter box, outside the house. The valve is off when it is at right angles to the pipe.
To turn the gas back on, simply return the safety shut off valve to its original position, which is in line with the pipe.
If you have any difficulty reaching or turning the valve, you should contact Bord Gáis Networks on 1800 200 694.
If undertaking alterations to your home which may affect the safety or efficiency of your gas installation, get the advice of a competent Registered Gas Technician. A list of Registered Gas Technicians in your area is available on the Register of Gas Installers of Ireland .
Never block a ventilator which is there to ensure a safe supply of air.
Gas boilers and appliances should be installed in accordance with Irish Standard 813: 2002 'Domestic Gas Installations', by a competent Registered Gas Technician.
Use appliances only for the purpose for which they were designed, i.e. do not use a cooker to heat a room.
Never use any gas appliance if you suspect it might be faulty. Have it checked.
Carbon Monoxide is highly dangerous. It is a colourless, odourless, and tasteless gas that can cause illness and even death. Carbon Monoxide can be produced by the burning of fossil fuels, including by natural gas appliances, where there is poor ventilation and/or where the appliance is poorly installed, badly maintained or damaged.
For possible tell-tale signs of faulty equipment and for more information on carbon monoxide safety, please see www.carbonmonoxide.ie.
This may not always be the premises where the energy is used, it may be a correspondence address.
Account Period (The dates to which the bill applies)
Meter Point Reference Number (Unique identifier number for your business)
Meter reference and distribution codes
Maximum import capacity (MIC) is charged as a PSO levy (per kVA)
For Gas Bill:
Bill Number
Account Number
Account Period (The dates to which the bill applies)
Gas Point Reference Number (Unique identifier number for your business)
Annual estimated usage and consumption band provided by Bord Gais Networks
The Conversion Factor is a multiplier used to convert your gas from the units on your meter (cubic meters or hundred cubic feet) into the units you are billed on (kilowatt hours)
Date account was produced
The account balance after the previous bill, the payments received since the last bill - up after adjustments and corrections
The current bill amount
Total amount outstanding and payment due date. Direct debit will be taken on this date if applicable.
The address shown here is where the electricity or gas is used.
The tariff is the rate that is assigned to your meter.
Details of charges broken down into time bands, chargeable rates, network charges, levies, discounts, rebates and taxes plus the message area.
Payment information is explained.
Meter reading information - Depending on the meter type there could be more than one meter reading.
Units used are the difference between the present meter reading and the previous meter reading multiplied by the ‘Multiplier factor’. If we have not been able to read your meter we will have estimated your reading on your previous usage.
Last recorder meter reading information.
Energia bills on a monthly basis. You will receive your bill in the post unless you have opted for paperless billing. If you have chosen this option, we will send you an email every month to let you know that your bill is ready to view or download.
Actual reading: Previous bills have been estimated and your current bill is based on an actual reading; if your estimated bills were lower than your actual consumption, this bill will level out the balance. It is important to submit regular meter readings to keep your bills as accurate as possible.
Longer billing period: In normal circumstances, bills are issued about every 30 days, but this may vary.
Check the number of billing days on your bill, and when comparing previous bills make sure both bills cover the same number of days.
Change in consumption level: You may be using more electricity than normal. Compare the units used on this bill to previous bills from the same monthly period in the past. Using your online account, you can see what your level of consumption was over the last 12 months and this may help identify why you are using more energy. You can also talk to your Energy Efficiency team to see how you can possibly reduce your consumption [email protected]
Time of year: Usage can vary throughout the year, for example winter versus summer or peak versus non-peak times. When comparing bills, make sure you compare similar billing periods.
Increased electricity prices: There may have been an increase in electricity prices since your last bill.
When making comparisons with previous bills, check if the unit rates have changed to reflect new prices.
The kilowatt hour rate or unit price that you are charged is comprised of an energy component and regulated pass-through charges. The Energia Energy charge will be as outlined in your contract however, the pass through charges may vary as directed by the Commission for Regulation of Utilities (CRU).
These charges relate to Service Capacity, Low Power Factor and Maximum Demand Charge. These charges relate to terms in LVMD contracts.
Your standing charge is a daily charge to cover the costs of the maintenance and reading of your meter. The cost of the standing charge depends upon your meter configuration & tariff type.
The Public Service Obligation Levy (PSO) is a pass through charge which is paid back to ESB Networks and approved by the CRU. The PSO Levy was re-introduced to cover the additional costs of producing or purchasing electricity from native sources and environmentally friendly forms of fuel.
It is charged in one of two ways;
If the MIC is less than 30 KVA it is charged at a one off flat rate.
If the MIC is 30 KVA or above then it's charged at a rate per KVA
This charge is the same with all suppliers and is outside of Energia's control.
ESB Networks/Gas Networks Ireland are scheduled to try to read your meter every 3 to 4 months. They pass the information to Energia for billing purposes. These are known as 'actual reads'. Where Energia don't receive a meter reading from ESB Networks/Gas Networks Ireland, we will estimate your bill. However, we actively encourage our customers to submit a meter reading every month as this ensures that your bills are as accurate as possible. You can find out how to submit your meter reading here. Please note that LVMD customers require a meter reading directly from ESB Networks. If ESB networks cannot access your meter for whatever reason please contact Energia on 0818 363 744.
