
Billing and payment
Top questions
To turn the gas back on, simply return the safety shut off valve to its original position, which is in line with the pipe.
If you have any difficulty reaching or turning the valve, you should contact Bord Gáis Networks on 1800 200 694.
- If undertaking alterations to your home which may affect the safety or efficiency of your gas installation, get the advice of a competent Registered Gas Technician. A list of Registered Gas Technicians in your area is available on the Register of Gas Installers of Ireland .
- Never block a ventilator which is there to ensure a safe supply of air.
- Gas boilers and appliances should be installed in accordance with Irish Standard 813: 2002 'Domestic Gas Installations', by a competent Registered Gas Technician.
- Use appliances only for the purpose for which they were designed, i.e. do not use a cooker to heat a room.
- Never use any gas appliance if you suspect it might be faulty. Have it checked.
For possible tell-tale signs of faulty equipment and for more information on carbon monoxide safety, please see www.carbonmonoxide.ie.
- Emergency Faults: 1800 20 50 50
- Account Enquiries: 0818 36 37 44
- Gas Network Ireland: 1800 46 44 64
- Bill Number
- Account Number
- Account Period (The dates to which the bill applies)
- Meter Point Reference Number (Unique identifier number for your business)
- Meter reference and distribution codes
- Maximum import capacity (MIC) is charged as a PSO levy (per kVA)
For Gas Bill:
- Bill Number
- Account Number
- Account Period (The dates to which the bill applies)
- Gas Point Reference Number (Unique identifier number for your business)
- Annual estimated usage and consumption band provided by Bord Gais Networks
- The Conversion Factor is a multiplier used to convert your gas from the units on your meter (cubic meters or hundred cubic feet) into the units you are billed on (kilowatt hours)
- Date account was produced
- The account balance after the previous bill, the payments received since the last bill - up after adjustments and corrections
- The current bill amount
- Total amount outstanding and payment due date. Direct debit will be taken on this date if applicable.
Details of charges broken down into time bands, chargeable rates, network charges, levies, discounts, rebates and taxes plus the message area.
Units used are the difference between the present meter reading and the previous meter reading multiplied by the ‘Multiplier factor’. If we have not been able to read your meter we will have estimated your reading on your previous usage.
Longer billing period: In normal circumstances, bills are issued about every 30 days, but this may vary.
Check the number of billing days on your bill, and when comparing previous bills make sure both bills cover the same number of days.
Change in consumption level: You may be using more electricity than normal. Compare the units used on this bill to previous bills from the same monthly period in the past. Using your online account, you can see what your level of consumption was over the last 12 months and this may help identify why you are using more energy. You can also talk to your Energy Efficiency team to see how you can possibly reduce your consumption [email protected]
Time of year: Usage can vary throughout the year, for example winter versus summer or peak versus non-peak times. When comparing bills, make sure you compare similar billing periods.
Increased electricity prices: There may have been an increase in electricity prices since your last bill.
When making comparisons with previous bills, check if the unit rates have changed to reflect new prices.
It is charged in one of two ways;
If the MIC is less than 30 KVA it is charged at a one off flat rate.
If the MIC is 30 KVA or above then it's charged at a rate per KVA
This charge is the same with all suppliers and is outside of Energia's control.
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