Energy bills can be confusing..
But we’re here to help break it down for you with this short guide to the key information that is included on your bill and what it means for you and your home.
How your bill is calculated:
Your electricity or gas meter records the amount of energy your home has used. ESB Networks or Bord Gais Networks will read your meter four times per year and share the readings with us to calculate your bill. Outside of these times, we may ask you to provide us with a meter reading to ensure your bill is kept accurate and to avoid estimate readings.
If you have a Smart Meter your meter readings will be automatically sent to ESB Networks and shared with us to calculate your bill.
To learn more about your Smart Meter click here.
How you will be billed:
If you have registered for an Energia online account, you will receive your bill online. We will email you to let you know when you have new bill available to view and you can simply log into your online account either on web or via our free smartphone app, to see your latest bill, account balance and the option to download a copy of your bill (and any bill within your account, up to two years).
If you have not yet registered for an Energia online account, you will receive your bills by post.
Your electricity & gas bills:
Electricity and gas are billed separately so, if you’re a Dual Fuel customer, you will receive two separate bills one for electricity and one for gas and each will be paid separately. These bills may not arrive together at the same time and this is normal, don’t worry.