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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs.  
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Submit a meter reading



Gas and electricity meters are read four times a year by ESB Networks and Bord Gáis Networks. They then send us your meter reading so we can calculate your bill.

However as we bill you six times a year, for the remaining two bills we make an estimate based on your previous usage. To help improve the accuracy of this you can submit a meter reading yourself. To do this you will need your MPRN (or GPRN) and your meter reading.

Energy Online customers can submit meter readings through their online account. We will send a reminder when its time to provide a reading.

How to submit a meter reading:

1

Submit an electricity meter reading here.

2

Submit a gas meter reading here.

Standard Meter

Standard Meter

Make a note of the figures from left to right, ignoring the red numbers or if they have a red box surrounding it. Also, understand that you will have two meters if you have night storage heaters.

Day and Night Meter

Take the reading form left to right. Night charges apply between midnight and 9am in the summer while in winter it is charged between 11pm and 8am. These meters may differentiate night and day by using the numbers ‘1’ and ‘2’ or ‘I’ and ‘II’ in Roman numerals.

Day and Night Meter
Standard Electronic Meter

Standard Electronic Meter

Press blue button until ‘Day’ or ‘Night’ appears. Read the numbers from left to right and ignore all figures in red and past the decimal point.

Digital Electricity Meter

Submit all figures as there are no decimal points on these types of meters. 24 hour meter: Press the blue button twice: ‘0’ appears, followed by a reading. Day and Night Meter: Day: press the blue button until ‘2’ appears Night: press the blue button until ‘1’ appears. The arrow underneath the numbers show that the installation is live.

Digital Electricity Meter

How To Read Your Meter


Ways to submit your meter reading

Please have your Meter Point Reference Number (MPRN) to hand

Text

087 9609223

in the format:
MPRN (space) reading

Ways to submit your meter reading
Please have your Meter Point Reference Number (MPRN) to hand.
or you can submit a meter reading by visiting Energy Online

Submit a meter reading

Visit Energy Online