As the power behind your savings we are delighted to announce a price decrease for all our customers of 3% off electricity rates and 12% off gas rates. For more details click here.
Gas and electricity meters are read four times a year by ESB Networks and Bord Gáis Networks. They then send us your meter reading so we can calculate your bill.
However as we bill you six times a year, for the remaining two bills we make an estimate based on your previous usage. To help improve the accuracy of this you can submit a meter reading yourself. To do this you will need your MPRN (or GPRN) and your meter reading.
Based on customer feedback, we will no longer send a meter read reminder email. However, we will continue to send a bill notification email to customers registered for Energy Online.
Submit an electricity meter reading here.
Submit a gas meter reading here.
Submit a meter reading through Energy Online.
Make a note of the figures from left to right, ignoring the red numbers or if they have a red box surrounding it. Also, understand that you will have two meters if you have night storage heaters.
Take the reading form left to right. Night charges apply between midnight and 9am in the summer while in winter it is charged between 11pm and am. These meters may differentiate night and day by using the numbers ‘1’ and ‘2’ or ‘I’ and ‘II’ in Roman numerals.
Press blue button until ‘Day’ or ‘Night’ appears. Read the numbers from left to right and ignore all figures in red and past the decimal point.
Submit all figures as there are no decimal points on these types of meters. 24 hour meter: Press blue button twice: ‘0’ appears, followed by a reading. Day and Night Meter: Day: press blue button until ‘2’ appears Night: press blue button until ‘1’ appears. The arrow underneath the numbers show that the installation is live.