Making your move hassle-free

You will need to close the account at your old address and open a new account at the new address. To open a new account, just give us a call with your new MPRN and/or GPRN number and a meter reading if possible.

You will need to contact us with a final meter read for the address so that we can calculate your final bill accurately, also your forwarding address so we may send on your final bill. If we do not receive a final meter read, you will continue to be charged for energy use at that address. We would also need the details of the new owners/tenants if you have them.

If you need the supply to stay on – please ensure that you are registered for an account. To register, please call us with a meter reading. We can get you registered for supply and set up a forwarding address for any correspondence. If you don’t call and nobody is registered, we may think the property is vacant and arrange to disconnect the supply. If you want the supply disconnected, please call us.

It is important that you call us with a meter reading as soon as you move in. When you call we can discuss our current offers for electricity and gas and complete your registration. If you don’t call, we may think the property is vacant and arrange to disconnect the supply.