We’ve learned a lot about customer service through our years of providing energy to Irish businesses and that's why we’ve developed our Customer Charter and Codes of Practice to ensure we consistently deliver the highest standard of service. These are available to download from the links below.
Find out more about Vulnerable Customers.
Code of Practice for Marketing & Sign Up
Code of Practice for Pay As You Go Metering
Code of Practice for Vulnerable Customers
Code of Practice on Complaint Handling
Code of Practice on Customer Billing & Disconnection
Code of Practice on Smart Meters for Domestic Customers
EAI Energy Engage Code
Vulnerable Customers Registration Form