Energy Insights is a section within your online account that helps you track your energy habits and suggests ways that could help you reduce your energy usage.
Energy Insights is for smart meter customers who have signed up to an Energia Half HourlySmart Meter Tariff and an online account.
If you are an existing customer, and you already have an online account you can enable Energy Insights from within your online account by heading to the usage section.
If you are a new customer or an existing customer that does not have an online account, you can enable Energy Insights during your account registration.
Once you enable Energy Insights you will be able to view the data from the date you signed up for an Energia Half Hourly Smart Tariff. If you have been on a smart tariff for a year or more, you will only be able to view the previous 12 months' usage.
As soon as you have enabled Energy Insights you will be able to see Insights related to the previous day. This will be from the date you switched to an Energia Half Hourly Smart Tarif. If you have solar PV panels, your estimated generation and estimated consumption will be shown the day after you have enabled Energy Insights.
Energy Insights uses your half hourly data from your electricity Smart Meter. Therefore we can only provide you with Energy Insights for electricity accounts you have with Energia on a Half Hourly Smart Tariff; however, you will still be able to see your gas usage in your account.
Yes, you can enable Energy Insights for any electricity accounts you have with Energia on a Half Hourly Smart Tariff. Head to the “Usage” section where you can enable Energy Insights for other accounts and repeat.
Please note: For each electricity account you wish to access energy insights for, a unique email address is required.
Yes, you can opt out at any time by heading to the Privacy Centre on your online account.
Yes, you can enable Energy Insights again by heading to the Privacy Centre on your online account and opting into Energy Insights. However, your previous Energy Insights Profile will no longer be available, and you will have to complete your Home Profile again. You will also only be able to see up to the previous 12 months' usage information.
The Home Profile is a series of questions that you complete when you first enable Energy Insights. Once completed, we use your Home Profile along with your smart usage data to supply estimated Energy Insights for up to 11 different Energy Usage Categories (EUC) within your home.
If you do not complete your Home Profile, any information in the Energy Usage Categories (EUC) section and comparison with comparable homes will not be available.
If you have completed your Home Profile, your smart usage data will be split into up to 11 different estimated energy usage categories. These estimations will help you to try and better understand your smart usage data and learn what appliances consume the most energy.
Once you have opted into Energy Insights, you will receive Usage Alerts via email, the same alerts will also be displayed on the Usage Alert screen. The Usage Alerts will show unusual consumption patterns, any monthly anomalies, your budget goals, and your monthly insights. You can opt out of Usage Alerts at any time within the Usage Alerts Preferences section.
These terms describe how electricity moves between your home and the national grid.
What Each Term Means
From Grid / Import: This is the electricity you take from the grid to power your home. You pay for this through your electricity tariff.
To Grid / Export: This is the electricity your solar panels generate but you don’t use at home. It is sent back to the grid.
Estimated consumption is the total amount of energy your home uses.
What’s Included
Energy you import from the grid.
An estimate of the energy you use from your Solar PV system.
It does not include energy exported back to the grid because that energy was not used in your home.
Estimated generation is the total amount of energy your solar PV system is expected to produce.
What’s Included
The units of electricity you use in your home from your solar panels.
The units of electricity your panels send back to the grid.
This gives you a simple picture of how much energy your solar PV system is generating overall.
Self-sufficiency shows how much of the energy you use at home comes from your solar panels.
What It Tells You
The percentage is based on the energy your solar PV system generates and how much of that you use in your home.
A higher percentage means you rely less on electricity from the grid.
Want to Learn About Smart Plans?
We have a number of smart plans available for you to choose from.
