But we’re here to help break it down for you with this short guide to the key information that is included on your bill and what it means for you and your home.
How your bill is calculated:
Your electricity or gas meter records the amount of energy your home has used. ESB Networks or Gas Networks Ireland will read your meter four times per year and share the readings with us to calculate your bill. Outside of these times, we may ask you to provide us with a meter reading to ensure your bill is kept accurate and to avoid estimate readings.
If you have a Smart Meter your meter readings will be automatically sent to the network operators and shared with us to calculate your bill.
How you will be billed:
If you have registered for an Energia online account, you will receive your bill online. We will email you to let you know when you have new bill available to view and you can simply log into your online account either on web or via our free smartphone app, to see your latest bill, account balance and the option to download a copy of your bill (and any bill within your account, up to two years).
If you have not yet registered for an Energia online account, you will receive your bills by post.
Your electricity & gas bills:
Electricity and gas are billed separately so, if you’re a Dual Fuel customer, you will receive two separate bills one for electricity and one for gas and each will be paid separately. These bills may not arrive together at the same time and this is normal, don’t worry.
Your electricity and gas bill information
Your bill will contain two pages of information and it Is important that you review both pages to ensure everything is up to date and as expected.
Page 1:
- a summary of your current account balance; - account balance before, - cost of your bill, - new account balance. If your account is currently in credit you will see the letter ‘CR’.
Page 2:
- indicates a breakdown of your usage, showing the costs in more detail. If your bill amount has been calculated based on an estimate meter reading you'll see the letter ‘E’ in your bill.
If you spot something that doesn’t seem right, check out our Help & Support centre for helpful answers to many billing queries or contact us if you need to chat to our billing team.
What to look for on your bill
Page 1:
In the top right-hand corner, you will find most of the key account information which includes:
1. Your account number:
This is your Energia account number which identifies your electricity or gas account. You may wish to make note of this number as it will be required should you need to contact us or if you would like to register for an Energia online account.
2. Your MPRN or GPRN:
Your MPRN (Meter Point Reference Number) of GPRN (Gas Meter Point Reference Number) identifies your meter connection with ESB Network or Gas Networks Ireland and these numbers will be unique to your home
3. Billing period & due date:
Your billing period dates relate to the time which you are now being billed for. The due date is the date which you must pay your bill by.
If you are a Level Pay customer, you don’t need to take any action as the cost of your bills will be covered within your monthly direct debit payments which are collected automatically on the due date indicated on your bill.
4. Bill invoice number:
Each bill has its own invoice number to reference.
5. Tariff:
This indicates the current Energia energy plan which you are being bill
Page 2:
This is the more detailed itemisation of the costs which make up your final bill amount. When a price change comes into effect, customer bills will show a breakdown of usage and charges on the old rates and the new rates.
For example, if there is a price change scheduled for the 07 October some of your bill will be calculated using the old rate; this will be based on the number of days before the 07 October and the remainder of your bill will be calculated using the new rate from the 07 October onwards.
Bill details:
Your meter reading at the start of the billing period and the meter reading at the end of the billing period.
The number of units you have used during the billing period.
Transaction summary will include:
The standing charge
Which is a standard cost of supplying your energy.
Any discounts
Any discounts – Depending on your plan you may receive online billing or promotional discounts
The cost of units used
Your energy and usage during the billing period and VAT & the final bill amount
Check out our guide to the range of bill payment options available to you.
You can view your bill online and access lots of other services by registering for Energy Online.
Our online payment tool Fast Pay, allows you to make advance payments to your account, which are then credited off your next bill. This is a handy way to build up credit, so you're not hit with the full bill all at once.
Note: Fastpay allows for advance payment only, it can't be used to pay a bill that has already been issued.
We do not recommend posting and paying with cheques. Energia does not accept responsibility for any unaccounted for cheques. We would recommend paying by direct debit or through your Energy Online account.
The Social Welfare can’t pay Energia directly, but you can organise for them to make payment directly to you. You will need to make Social Welfare aware when you change supplier.
There are lots of ways to reduce energy usage in your home. Take a look at our Energy Saving Tips. You can also receive discounts on your bill if you pay by direct debit or sign up for online billing.
ESB Networks and Gas Networks Ireland read the electricity and gas meters four times a year. If we do not receive a meter reading, we estimate your bill, based on previous usage. You can improve the accuracy of your bills by submitting a meter reading yourself. Read our instructions on how to read your meter.
The first thing to do is contact us as soon as you start having difficulty paying your bill. The sooner we know there’s a problem, the sooner we can find a solution. We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. This may involve the installation of a prepayment meter for debt management. If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.
In accordance with the EAI Energy Engage Code, Energia will never disconnect a customer who engages with us to find a payment solution.
Yes of course. You will still receive the allowance. The Department will pay it directly into your bank account and then you use it to pay your bill. Just give the Department a call when you're switching to check all your details are correct.
This is the charge associated with keeping your home connected to the network and includes things like meter reading, maintenance and operating costs for supplying energy.
It will be applied to your bill as a daily rate. The total amount on each bill will depend on how many days are in the billing period. A billing period is normally around 60 days, however this can vary slightly.
Electricity and gas are billed separately in line with the billing cycles of ESB Networks and Gas Networks Ireland. If you are a Dual Fuel customer, you will receive two separate bills and each payment will be taken separately.
We use the opening and closing meter read of the bill period to calculate the daily average consumption. We then multiply the daily consumption by the number of days before & after the price change and charge these units at the applicable rate.
If there is a price increase/decrease, you will see additional unit rate lines as your bill will reflect a change in the unit rate cost. You will always be charged the price that is applicable at any given date.
If you are multi-rate (e.g. Day/Night/Peak), your regular bills will appear the same. If there is a price increase/decrease, you will see an additional unit rate line for each rate on your bill to reflect the change to unit rate cost.
Previously, we calculated your bill using 1 unit rate. Moving forward, if there is a price change you will see two unit rates & you will be billed for the units used before the price change at the old rate and for the units used after the price change at the new unit rate, all within one bill.
This is the Public Service Obligation levy. This is charged to all electricity customers and relates to the purchase by ESB of electricity generated from renewable, sustainable or alternative forms. The levy is determined by the Commission for Energy Regulation. The PSO levy has been set at €4.30 ex VAT per month or €51.60 annually from 1st May 2022.
As you would not historically have seen the new price until the first full bill after the price change, this bill is now higher because of the price increase. If our prices were to decrease, you would see this immediately too, without waiting on the next full bill.
Yes, the main goal for the team is to help our customers as early as possible to avoid customers from falling behind in bills. We are here to help, offer advice & support our customers, and treat every customer as an individual. We pride ourselves in treating every customer differently, listening to customer as an individual and offering a suitable resolution.
Unfortunately, if a customer does not pay their bills and adhere to our payment terms & conditions, yes either their electricity or gas supply can be disconnected due to non-payment. This is always the last resort for the Payment & Accounts Resolutions Team, and they will have made every effort to contact you to avoid this action. Therefore, the sooner you contact or engage with the team, the sooner we can support you to help you with your account.
Energia appreciate that sometimes it’s hard to call and discuss financial matters. If you don’t want to make that call, please email us at [email protected] always ensure to add your account number into your email so we can find your account. Outline in the email when payment can be made, or your current circumstances and we will always work with you to come to a suitable resolution or resolve an account issue ongoing on your account.
Call our Payment & Accounts Resolution Team on 0818 642 642 with a meter reading. We will check that your bill is accurate and discuss payment options available to you. We always lend a friendly ear and do what we can to make sure we come to a suitable payment resolution to help all our customers. We treat all our customer’s as an individual, and treat every customer differently depending on circumstances.
The Payment and Account Resolutions team are part of the wider Customer Experience team within Energia. Please don’t ignore the letter you have received and make contact via telephone or email as outlined in your letter. The letter will detail why we are contacting you in regard to either a query on your account, or a payment that is overdue.
No, the team are trying to contact you to give you an update on your account with Energia.The sooner we speak to you, the sooner we can help you with your account, or overdue balance.
A pre-payment meter (PPM) is a great way to budget your account, if you are struggling to keep on top of all your household bills. The Payment and Account Resolutions Team can install a PPM into your home, to help you manage your electricity and gas account, and it means its one less bill that you have to worry about. The balance on your account will be transferred onto your PPM and recovered at 10%. Meaning each time, you have to top up your PPM, 10% will go towards your outstanding balance and 90% towards your electricity or gas usage. Please note if you live in rented accommodation we will require permission from your landlord to install a PPM and the team will carry out a few checks to ensure your current meter is compatible for a PPM.