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Due to reduced staff, call wait times are longer than usual. You can submit a meter reading or make a payment online.
For non-urgent queries, please use our online contact form.

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Energia Cookie Policy

Cookie Introduction


This cookie policy applies to anyone who visits our website. It explains what cookies are, how we collect data from you, how we use that information and how you can control your cookies.

What are Cookies and why do we use them?


Like many companies, we use ‘cookie’ technology on our website. Cookies are small pieces of text which are stored on your computer or other devices by your web browser. Each cookie will contain anonymous information will allows them to recognise repeat users, store registration data, facilitate access to and use of the website. Using cookies on our website allows us to understand how you use the site, so we can improve your experience through layout, navigation, content, and relevant advertising.

We use cookies and other similar technology (Strictly Necessary Cookies) to help us operate our website, personalise content/ads, provide social media features and to analyse site traffic. We also share information about your use of our site with our social media, advertising and analytics partners. If you'd like to accept all optional cookies, select “Accept All” or else you can choose which types you'd like to accept in “Cookie Settings”.

Your Privacy


When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For further information on the different categories please consider the information below.