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We’ve made updates to our General Terms and Conditions for our residential electricity and gas customers. For existing customers, these changes will be effective as of 5th July 2026 . For new customers, this change is now effective. Please see updated General Terms and Conditions here.
What's changing?
- Updates to wording ahead of the introduction of our new Dynamic Tariff price plan- Smart Track.
- Clarity on our definitions related to Smart Metering & Fixed Rate Tariffs.
- Additional information on how we communicate tariff changes.
These changes will not impact your current agreement with Energia and you don’t need to do anything.
Where to find more Information
You can view the current and new Terms and Conditions here.