Energia Price Change Announcement
7th September 2022
Energia’s home energy prices to rise due to exceptionally high wholesale market costs.
European energy markets are in crisis. Wholesale prices for gas and electricity in Ireland are at unprecedented levels creating significant challenges for customers, as well as for the proper functioning of the energy industry and the wider economy. The further deterioration of market conditions in recent weeks has given rise to significant additional costs that energy suppliers cannot absorb and Government intervention will be required to mitigate the worst of these effects.
Under the new price structures announced, Energia electricity customers will see an increase of 29% on their bill. For the average customer this will mean a rise of €9.82* per week.
Energia gas customer bills will increase by 39% or an average of €10.02* per week.
The increase for dual fuel customers will be 33% or an average of €19.84* per week.
There will be no increase to night rates for those customers on Smart Meter tariffs.
Energia will increase home energy prices, effective from Friday 7th October 2022.
When a price change comes into effect, customer bills will show a breakdown of usage and charges on the old rates and the new rates.
For example, if there is a price change scheduled for the 07 October some of your bill will be calculated using the old rate; this will be based on the number of days before the 07 October and the remainder of your bill will be calculated using the new rate from the 07 October onwards.
Gary Ryan, Managing Director, Energia Customer Solutions Energia Group said: “We are acutely aware of the very regrettable impact that successive price rises are having on households, and we welcome the Government’s intention to intervene in the upcoming budget to support customers.
“We will continue to support our customers and utilise our integrated energy business to minimise the impact of increasing wholesale market costs on them but the scale of wholesale cost increases to date far exceed our ability to maintain current price structures.
“We recognise the difficulty these increases will present for many households. We urge any customers experiencing financial difficulties to contact us and we commit to working on an individual and flexible basis.”
As a customer focussed energy utility, Energia is also providing a range of supports to assist customers who may be experiencing financial difficulty. These include:
Additional training for our customer care teams to identify and work with customers who are experiencing financial difficulty. Where appropriate, our teams can refer customers to our community and charity partners for further advice.
Extending the financial supports we are providing to assist financially vulnerable customers.
The provision of flexible payment plans to customer support agencies.
Information and communication for our customers to support them in making changes to their energy consumption.
*Based on EAB (Estimated Annual Bill) effective 7th October 2022.
Standard Products – Unit Rates & Standing Charges
Smart – Unit Rates & Standing Charges
25th March 2022
Energia will increase home energy prices, effective from 25th April 2022. While the company makes every effort to deliver the best possible value to customers, these increases are the result of a sustained period of elevated global energy market prices.
Energia electricity customers will see an increase of 15% on their bill. For the average customer this will mean an increase of €4.75 per week.*
Energia gas customer bills will increase by 15% or an average of €3.45 per week.*
The increase for dual fuel customers will be 15% or an average of €8.20 per week.*
Andy Meagher, Director ROI Customer Solutions said: “The wholesale cost of gas and electricity has risen substantially over recent months. We are very conscious that these global issues impact our customers locally, and we remain committed to delivering the very best value and service. As such, we have done our best to absorb the increases in wholesale and commodity costs but these price changes are unavoidable. Our customer care team is available to support those customers experiencing difficulties and we also partner with the Money Advice and Budgeting Service (MABS) to provide advice and support. Overall, we have limited, where possible, the full cost increase to customers, and we will continue to review the market and to work with our customers to help them manage bills where required.”
*Based on EAB (Estimated Annual Bill) effective 25th April 2022. See energia.ie for further details.
Standard Products – Current Unit Rates
Standard Products – New Unit Rates
SMART – Current Unit Rates
SMART – New Unit Rates
EV Tariffs - Current Unit Rates
EV Tariffs - New Unit Rates