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Terms & Conditions

These terms and conditions, as amended from time to time (the “General Terms and Conditions”) together with the Customer Registration and Product Terms & Conditions constitute the Energy Supply Contract between Viridian Energy Ltd (“Energia”) and a person requesting a supply of Energy (the “Customer” or “you”).


1. DEFINITIONS

Agreement means the Energy Supply Contract comprising the Customer Registration, Product Terms Sheet and these General Terms and Conditions.

Change in Occupancy Date” has the meaning given to it in Clause 16.1.

“Charges” means all amounts payable by you to Energia pursuant to this Agreement in respect of a relevant billing period, including the Tariff, standing charges, Pass Through Charges and other service charges and levies together with Value Added Tax (“VAT”) thereon.

“Customer Registration” means agreeing to take a supply of Energy from Energia and be bound by this Agreement, whether through the website, by telephone, by handheld device, written application form or otherwise together with any information provided or agreements concluded in connection therewith.

“Connection Agreement” means the agreement(s) between you and the Relevant System Operator under which you have the right to be, and to stay, connected to the electricity or gas distribution system in line with the terms and conditions of that agreement.

“Dual Fuel Customer” means a Customer which has entered into an agreement for the supply of electricity and gas with Energia at the Premises.

“DPA” means (i), all legislation and regulations relating to the processing and protection of Personal Data including the Data Protection Acts 1988 and 2003 and the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011. 

“Electricity Emergency Response Service” means the emergency response service designated by the Regulator and operated by ESB Networks Limited for the purposes of receiving and responding to reports of actual or suspected supply failures, damage to networks or dangerous situations such as fallen power lines.

“Emergency” means an incident endangering persons and/or property or an outage in supply arising from a network fault.

“Energy” means electricity and/or gas, as applicable.

“EURIBOR” means the Euro Interbank Offered Rate being, in relation to any sum, the rate per annum for deposits in Euro for a specified period.

“Force Majeure” means any event or circumstance which would constitute force majeure under any applicable connection agreement, network or grid code.

“Gas Emergency Response Service” means the emergency response service designated by the Regulator and operated by Bord Gáis Networks for the purposes of receiving and responding to reports of actual or suspected gas emergencies including suspected leaks or explosions.

“Invoice” has the meaning given in Clause 6.1.

“Last Resort Supply Direction” means a direction given to a supplier by the Regulator requiring it to make available a supply of Energy to premises previously supplied by another supplier.

“Laws” means all applicable laws, legislation, statutory instruments, directives, regulations, requirements, instructions, orders, directions, rules or otherwise of the Regulator or any competent authority of a national or EU character, together with all applicable codes, industry agreements or licence conditions, and “Law” shall mean any one of them.

“Low Usage Customer” means a customer whose consumption of electricity at any single premises in any 12 month period is estimated and calculated to be or likely to be less than 10,000 kilowatt hours or such other figure as the Regulator may determine from time to time.

“Meter” means the electricity and/or gas meter and related fittings and wires installed by the Relevant System Operator for the purpose of measuring the quantity of electricity or gas used by you on the Premises and includes any such meter or meters of any type supplied to you at any time at the Premises.

“Pass Through Charges” means any applicable third party costs, charges, tax, duty, levy, tariff or any government imposed charge, relating to the supply and distribution of Energy to the Supply Point(s) including transportation and distribution use of system charges by the Relevant System Operator and VAT.

“Personal Data” has the meaning set out in the DPA.

“Premises” means the premises where the Supply Point(s) is located as specified as part of the Customer Registration or the premises otherwise notified to Energia as being the supply address.

“Priority Support Customers” means customers who are reliant on electrical home medical equipment, both life supporting and non life supporting.

“Regulator” means the Commission for Energy Regulation or any other national or EU competent authority.

“Relevant System Operator” means any person who owns or operates the gas or electricity transmission or distribution system or provides metering services in Ireland from time to time, which at the date of this Agreement include ESB Networks Limited, Bord Gáis Networks, EirGrid plc and Gaslink Independent System Operator Limited.

“Security” means the security (if any) required by Energia.

“Start Date” means the date that you agree to take supply of Energy from Energia and/or you agree to be bound by this Agreement.

“Supply Period” means the period commencing on the Supply Period Start Date and terminating on the Termination Date.

“Supply Period Start Date” means the date of satisfaction of the conditions set out at Clause 3.

“Supply Point” means the point at which the Premises is connected to the relevant gas or electricity distribution system and is metered by the relevant distribution company.

“Tariff” means the price you pay for the supply of Energy. Standard tariffs will be published on Energia’s website www.energia.ie. The tariff payable by you will be contained in your Invoice. “Termination Date” means the date on which this Agreement is terminated pursuant to Clause 13.

“Vulnerable Customers” means customers who are particularly vulnerable to disconnection during winter months for reasons of advanced age or physical, sensory, intellectual or mental health. Advancing age is taken to be a person of pensionable age (66 years or above) living alone, with another vulnerable person or with minors.

In the event of inconsistency between these General Terms and Conditions, the Product Terms Sheet and any Customer Registration Form, the following order of precedence shall prevail: a) Product Terms Sheet; b) the Customer Registration Form; c) these General Terms and Conditions; provided that nothing take precedence over Clauses 5.1 or 5.2 of these General Terms and Conditions.

Headings in this Agreement are inserted for convenience only and are to be ignored in the interpretation of this Agreement. References to persons or parties in this Agreement shall include successors and assigns.  References to any Laws or documents shall be read as references to such Laws or documents as amended, repealed or replaced from time to time.  “Including” and “include” or any similar expression shall be construed as illustrative and shall not limit the words preceding them.

2. DURATION

2.1  This Agreement shall commence on the Start Date and shall continue until the Termination Date.

2.2  Unless otherwise agreed by the parties, Energia shall supply Energy to you at the Supply Point during the Supply Period and you shall take delivery of such Energy at the Supply Point and pay for such Energy, in each case on the terms and conditions set out in this Agreement.

2.3 Energia shall not be obliged to supply Energy to you prior to the Supply Period Start Date. 

3. CONDITIONS PRECEDENT

3.1  You are connected to the system of, and are entitled to take supply of electricity and gas from, the system of the Relevant System Operator, and agree to be bound by the terms and conditions of the Connection Agreement..

3.2  Where you are transferring from another Supplier to Energia, all relevant Customer transfer processes are completed including transfer of meter registration to Energia.

4. VARIATION TO THIS AGREEMENT

4.1 Energia shall be entitled to vary these General Terms and Conditions at any stage.

4.2 Any changes to these General Terms and Conditions shall be notified to you on your bill, by email, by letter or by way of public advertisement at least 30 days in advance of any changes taking effect. In any case, the revised General Terms and Conditions will be deemed incorporated into this Agreement from the later of the date which is 30 days after the date of notification to you or the date that the revised General Terms and Conditions are specified to come into effect.

4.3 You may terminate this Agreement under Clause 13.2 if there is any material change to the General Terms and Conditions.

4.4 The General Terms and Conditions applicable from time to time are available at www.energia.ie or will be provided on request.

5. CHARGES

5.1 In consideration of Energia selling Energy to you during the Supply Period, you shall pay Energia the Charges.

5.2 Energia shall be entitled to vary the Tariff, standing charges and Pass Through Charges and any other elements used to calculate the Charges from time to time. Energia will notify you on your bill, by email, by letter or by way of public advertisement of changes to the Tariff as soon as reasonably practicable and, no later than 30 days before the change comes into effect unless you have signed up to a more flexible arrangement. Such changes shall take effect from the later of the date specified by Energia in such notice or 30 days after the date of such notice. If you are a Low Usage Customer, you may be subject to a higher standing charge than other Customers.

5.3 Up-to-date information on Tariffs and other elements used to calculate the Charges may be obtained on Energia’s website: www.energia.ie.

5.4 All Tariffs and any other elements used to calculate the Charges are exclusive of VAT and any other tax, duty or levy imposed in respect of Energy supplied.

5.5 Energia will notify you if your Energy consumption is in excess of what we reasonably deem to be appropriate for a domestic customer. In the event that your consumption exceeds the threshold for a reasonable domestic customer, Energia reserves the right to change you to a Tariff that would be more appropriate for your consumption.

6. TERMS OF PAYMENT

6.1 Energia will send you an invoice on a bi-monthly basis (the “Invoice”) setting out the Charges payable and any other amounts due under this Agreement, together with any applicable VAT or replacement or other tax and you will pay such amounts by cleared funds within 14 days of the date of the Invoice. 

6.2 The Invoice shall contain a breakdown of the amount of Energy consumed on the Premises.

6.3 Invoices shall be paid by the method set out in the Product Terms Sheet or by one of the methods set out on the back of the invoice, on Energia’s website or as described in Energia’s Code of Practice on Customer Billing and Payments. If you do not provide a direct debit instruction; withdraw a direct debit instruction; or do not pay by one of the agreed payment methods, Energia may change the frequency of your bills and alter the Tariff accordingly, and/or may require you to pay a security deposit in accordance with Clause 7. 

6.4 You shall not deduct or set-off any payments to be made under this Agreement against any amounts due to you for other services provided.

6.5 If any amount payable by you is in genuine dispute, you must pay to Energia the amount that is not in dispute. When the matter has been settled, the amount owed by you may be adjusted as a result. If you have an account with Energia at another premises, any credit or debit may be transferred between your accounts in order to recover any money owed to Energia.

6.6 In the event that any part of an Invoice remains unpaid where the part that remains unpaid is not due to a legitimate dispute as set out in Energia’s Code of Practice on Customer Billing and Disconnection Energia may disconnect the supply of Energy to the Premises, in accordance with Energia’s Code of Practice on Customer Billing and Disconnection, and may proceed in any manner for recovery of the amount due.

6.7 In the case of Dual Fuel Customers, Energia will issue two separate Invoices, one in respect of gas and one in respect of electricity.  In the event that you make a part-payment of an Invoice, the part that has been paid will be applied against that Invoice relating to the relevant fuel consumed.  In the event that it is not possible for Energia to determine which fuel payment has been made in respect of, Energia will apply the payment received towards discharging the Invoice with the older debt. In the event of non-payment, Energia will only disconnect the fuel against which the debt is unpaid. The Product Term Sheet will contain supplementary conditions for Dual Fuel Customers.

6.8 Energia may charge (i) interest on overdue invoices on a daily basis from the due date until the date of payment at a default rate that is 3% per annum above EURIBOR; (ii) reasonable costs of trying to recover overdue payments. Energia may also charge you for the costs of collecting late payments, which may include cost associated with:

(a) Energia visiting the Premises;
(b) Your bank rejecting a direct debit, because there is not sufficient money in your bank account or returns a cheque to Energia unpaid; or
(c) any third party costs incurred by Energia in recovering or collecting the late payment.

In addition, if any amount due is not paid by the due date, Energia shall be entitled to draw down the amount due under the Security.

6.9 Some Tariffs are calculated based on estimated consumption over a 12 month (or shorter) period. If you pay an equal amount each month for your Energy by direct debit or by any other payment method agreed by Energia (as appropriate), we may change the monthly amount payable by you and/or the number of months for which you will pay the equal amount following (for example) a review of your actual Energy usage or change in the Charges. You will be liable for any costs associated with this following recalculation of your bills or statements.

7. SECURITY

7.1 Energia may request a security deposit from you in advance of the provision of the Energy supply. During the term of supply Energia may increase an existing security deposit or request a new security deposit from you if:

(a) you don’t meet Energia’s credit criteria;
(b) you fail to pay or are late in paying any amount due to us (including the security deposit); or
(c) as a result of your conduct.

7.2 In the event that Energia’s security requirements are not met, your Energy supply may be disconnected. Any costs reasonably incurred by Energia may be recovered from you and you shall pay the cost of disconnection and of subsequent reconnection (if any), provided that Energia has complied with our Code of Practice on Billing and Disconnection in connection with disconnection. 

7.3 In addition to any rights Energia may have under this Agreement, any security deposit held may be used to offset any unpaid monies due to us.

7.4 If you close your account with Energia while Energia holds a security deposit from you then the amount of the security deposit will be used to offset your final Invoice.

7.5 Energia shall return the balance of any security deposit to you:

(a) upon the closure of your account; or
(b) after one year if you have met Energia’s credit terms for this period

In either case by cheque if you have provided Energia with a forwarding address or by bank transfer if Energia holds your bank details.

7.6 In the event that Energia’s credit terms are not met after one year Energia will continue to hold the security deposit in respect of your account.  In this instance, Energia will inform you of the steps which must be taken to satisfy Energia’s credit terms so that the security deposit will no longer be required. The security deposit will thereafter be kept until such time as Energia’s credit terms have been met for a continuous 12 month period, and the security deposit will be returned to you in the month following a determination by Energia that the credit terms have been met.

8. CHANGE OF SUPPLIER

8.1 You will not be charged for changing supplier.

8.2 If you are a Dual Fuel Customer and you move your electricity supply to another supplier but Energia continue to supply you with gas, Energia may charge you our gas only Tariff (which may be different to the dual fuel gas Tariff) from the date that your electricity supply has moved to that other electricity supplier.

8.3 If you are a Dual Fuel Customer and you move your gas supply to another supplier but Energia continue to supply you with electricity, Energia may charge you the electricity only Tariff (which may be different to the dual fuel Tariff) from the date that your gas supply has moved to that other gas supplier.

8.4 If you do not meet the credit terms set by the Regulator and you attempt to change supplier, a debt flag will be displayed on your account and be visible to the proposed new supplier.

9. PAY AS YOU GO METER

Energia may ask you to pay for your Energy through a pay as you go meter if:

(a) Energia credit checks indicate that this is an appropriate payment method for you;
(b) Energia has reason to believe that someone has tampered with an existing meter; or
(c) you owe Energia money and by installing a pay as you go meter Energia can avoid disconnecting your supply.

Information regarding pay as you go meters is available on Energia’s website www.energia.ie and in the Code of Practice on Pay as You Go Metering.

10. METERING

10.1 Your Energy supply will be measured by the Meter that will be installed and maintained in line with your Connection Agreement. Any costs incurred in installing and maintaining the meter shall be payable by you. Energia has no responsibility for maintaining the Meter or any associated metering equipment.

10.2 The Relevant System Operator’s staff, its agents or contractors are responsible for reading the Meter.

10.3 You are responsible for having due care towards the Meter and shall not allow any interference with the Meter, except in line with your Connection Agreement. 

10.4 You shall ensure that Energia, the Relevant System Operator and their employees, agents and contractors have reasonable, safe and unobstructed access to metering equipment at all relevant times and have access to the Premises for all reasonable purposes in the case of Emergency.

10.5 Meter readings will normally be assumed to be correct. Where Energia believe that the Meter readings are inaccurate or unavailable a reasonable estimate will be made for billing purposes. If Energia or you discover that any meter reading has been inaccurate or omitted, or the readings have not been converted into Charges correctly, Energia shall either debit or credit your account accordingly.

11. EMERGENCY

11.1 In the event of an Emergency or incident causing danger or requiring urgent attention at the Premises relating to your gas supply, you may contact the Gas Emergency Response Service on  1850 20 50 50. 

11.2 In the event of an Emergency or incident causing danger or requiring urgent attention at the Premises relating to your electricity supply you may contact the Electricity Emergency Response Service on 1850 372 999. 

11.3 In the event of an Emergency, supply of Energy to the Premises may be discontinued from the Premises at the request of the relevant Emergency Response Service or the Relevant System Operator.

12. LIABILITY & FORCE MAJEURE

12.1 Neither party shall be liable to the other for any failure to perform its obligations under this Agreement to the extent that such failure is due to the occurrence of an event of Force Majeure, save that the occurrence of an event of Force Majeure shall not excuse the parties from any obligation to make payments of money under this Agreement.

12.2 Save in respect of loss or damage sustained by you due to a failure on the part of Energia to act as a reasonable and prudent operator or to the extent that liability cannot be limited at law, Energia shall not be responsible for any loss or damage sustained by you in any circumstance, and particularly in respect of:

(a) any indirect, consequential, economic or financial loss as a result of breach of this Agreement, including loss of profit, revenue, goodwill, business, contract or wasted expenses as a result of the sale or supply of Energy or in connection with this Agreement;
(b) your home appliances or associated wiring;
(c) the acts of the Relevant System Operator; or
(d) any failure by Energia to supply Energy as a result of an inability to secure a supply, industrial action, breach or defects in the mains or any other reasonable cause outside the control of Energia.

12.3 Energia will only be liable for reasonably foreseeable loss or damage which is a direct consequence of Energia’s breach of this Agreement.

12.4 You acknowledge that the Relevant System Operator is responsible for the physical delivery of electricity and gas and Energia is not liable for any deficiencies in the quality of such electricity or gas or the manner in which it is delivered. 

12.5 Notwithstanding this Energia’s liability to you shall be limited to €100,000 in any calendar year.

12.6 The exclusions and limitation of liability in this Clause 12 shall not apply to any claim on account of death or personal injury resulting from the negligence of either party.

12.7 Nothing in this Clause 12 shall release you from your obligation to pay the Charges in accordance with Clause 3.

13. TERM & TERMINATION

13.1 If this Agreement does not terminate after the term specified in the Product Terms Sheet it shall remain in force on a rolling calendar month basis and you will continue to be bound by these General Terms and Conditions.

13.2 You may terminate this Agreement pursuant to Clause 4.3 or otherwise by contacting us on one of the methods set out in Clause 20, provided you give Energia at least 7 days’ prior notice and a Meter reading is obtained on the Termination Date. The supply of Energy at any Supply Point will terminate on the date that a confirmed Meter reading is obtained at the Premises. In the event that a confirmed Meter reading is unavailable on the Termination Date, an estimated meter reading in respect of the Premises may be applied in accordance with Clause 13.4(a).

13.3 Provided that Energia has (where applicable) complied with our Code of Practice on Billing and Disconnection (in connection with disconnection) this Agreement may be terminated by Energia upon the giving of written notice if:

(a) you fail to pay any Charges or any other amount under this Agreement;
(b) you have an outstanding debt and refuse to enter into a payment arrangement or break an agreed arrangement or refuse a pay as you go meter;
(c) there is no registered account holder at the address;
d) Energia does not have an Agreement to supply you; or
(e) your installation or use of Energy interferes with the distribution system or disturbs other customers;
(f) you extend the supply to someone else who Energia consider to be a separate customer; 
(g) you do not meet all of your obligations under this Agreement or any relevant agreements with the Relevant Systems Operator, and fail to put things right;
(h) you have used Energy without permission or committed theft of Energy;
(i) you become insolvent or enter into an arrangement with your creditors;
(j) Energia needs to do so by law; 
(k) it is no longer safe for Energia to continue to supply you with Energy; 
(l) Energia has been instructed to terminate the Agreement by the Relevant System Operator. 
(m) it is no longer practical to supply Energy for reasons outside Energia’s control; or
(n) you have asked us to.

13.4 Upon termination of the Agreement:

(a) closing Meter readings will be taken at the Premises in respect of which this Agreement is being terminated, where a Meter reading is not available, estimated readings will be applied;
(b) Energia will issue you, and you shall pay, a final Invoice for any outstanding amount which will include any outstanding Charges in respect of Energy used up to and including the Termination Date; and
(c) if you request a disconnection of supply to your Supply Point, you shall pay any costs incurred by Energia as a result of instruction to the Relevant System Operator to de-energise or disconnect supply and in procuring a meter lock or meter disconnect as appropriate to the Premises. If Energia request a disconnection in the event that another customer is not taking over supply at the Premises, or for safety reasons, then Energia will pay the costs associated with such disconnection.

13.5 You shall not take delivery of Energy while registered as a customer of Energia after the Termination Date. In the event that you take a supply of Energy while registered as a customer of Energia after the Termination Date, the provisions of this Agreement will survive termination and you shall indemnify Energia against all and any loss, damage, cost, expense, charge, fee, claim or liability incurred by Energia in supplying you after the Termination Date.

13.6 All rights and liabilities, which accrued prior to termination will survive termination of this Agreement.

13.7 This Agreement shall terminate without notice if the Regulator gives a Last Resort Supply Direction to another Energy supplier to supply the Supply Points, and the Agreement will terminate on the date that the direction takes effect.

13.8 In the event of your death, either your personal representative, or the occupiers for the time being of the Premises, or both of them together, will be liable for any continued supply of electricity to the Premises until a new Agreement is entered into for the supply of electricity to the Premises or until this Agreement is terminated.

14. DATA PROTECTION

14.1 To the extent that Energia collects Personal Data from you in the course of performing its obligations under this Agreement, Energia will process such Personal Data in accordance with the DPA, to administer your account, to provide our services and products and to comply with our duties under applicable law.

14.2 The purposes for which Energia may process Personal Data include for the purposes of setting up, monitoring and managing your account, obtaining credit references, implementing a change of supplier, obtaining, maintaining and exchanging information on meter points, reporting to statutory authorities and regulators, billing, call data management and, depending on your preferences, direct marketing purposes as notified in Clause 20.1 and in as part of Customer Registration or for any other purpose deemed necessary in the reasonable opinion of Energia.

14.3 We may pass Personal Data to our agents and service providers and Group Companies when relevant for these purposes. You may request a copy of, or notify us of any changes to, your Personal Data by writing to us at the address set out in Clause 20.1 below and in accordance with our obligations under the DPA, we will update or delete your Personal Data accordingly. Any such data subject requests may be subject to a prescribed fee.

14.4 In addition, Energia shall be entitled to:

(a) transfer your information (including your Personal Data) to the Relevant System Operator for the purpose of maintaining and operating supply of electricity and/or gas to the Premises; 
(b) display a debt flag on your account in the event that you have not met the credit terms set by the Regulator and choose to switch supplier;
(c) transfer your information to a supplier of last resort in the event of a Last Resort Supply Direction; and
(d) transfer information (including your personal data) to a third party in the event of an assignment under Clause 21 of these General Terms and Conditions or in the event of a sale, merger, liquidation, receivership or transfer of all or part of the assets of Energia provided that the third party agrees to adhere to the terms of this Clause 14 and provided that the third party only uses your Personal Data for the purposes that you provided it to Energia.

14.5 Occasionally you may speak to Energia’s employees (or agents acting on Energia’s behalf) by telephone. To ensure that Energia provide a quality service your telephone conversations may be recorded. Energia will treat the recorded information as confidential and it will only be used for training and/or quality control, account management and customer satisfaction purposes or any other purposes mentioned in this Agreement.

15. OBLIGATION TO PROVIDE INFORMATION

15.1 You must provide Energia within [5] days of request (or in the case of Emergency such shorter time as Energia may request) such information as Energia may request to enable it to comply with applicable Laws and must continue to provide Energia with all such information as soon as is reasonably practicable.

16. CHANGE IN OCCUPANCY

16.1 In the event that you move from the Premises and are replaced by a new occupant, you shall provide at least [2] days’ notice in writing to Energia, stating the date and time from which a new occupant will be occupying the Premises and whether the occupant will require Energy supply from Energia from such date (the “Change in Occupancy Date”). You must provide Energia with a closing meter reading. If you fail to do so, it shall be responsible for all Energy supplied by Energia and consumed at the premises until date when a new occupant is registered at the meter point. This is without prejudice to the provision of Clause 13.

17. COMPLAINTS

17.1 You may make a complaint in relation to any issue arising under the contract by contacting the Customer Service Department of Energia. Complaints will be processed in line with Energia’s Code of Practice on Complaint Handling.

17.2 You may contact the Customer Service Team:

(a) By post, to the following address: 

Energia
PO Box 12380
Dublin 2

(b) By telephone on 1850 405 405; or

(c) By online query at www.energia.ie

18. CUSTOMER CHARTER & CODES OF PRACTICE

18.1 Energia has a customer charter which is approved by the Regulator that sets out our commitments to you in relation to levels of service that you can expect from us. The customer charter can be found on our website at www.energia.ie or by any of the means contained in Clause 20.1.

18.2 Our Code of Practice on Vulnerable Customers Register sets out our services for Priority Support Customers and Special Services Customers and also contains details on how to join the industry register if you are a Priority Support Customer or a Special Services Customer. If you wish to be treated as a special services customer, you must give us the necessary information that we require to compile this register and we agree that we will not disclose this information except to the Relevant System Operators who require the information to perform certain services for you and in accordance with these terms and conditions and the law.

18.3 Energia has Codes of Practice covering the following areas: 

(a) Marketing;
(b) Billing and Disconnection;
(c) Vulnerable Customers; 
(d) Pay as you go Metering; and
(e) Customer Complaints.

19. MARKETING

19.1 Depending on your preferences, Energia and/or agents acting on behalf of Energia may wish to contact you by email, text message, post, telephone or in person with information about products and service (relating to Energy or other products and services including those offered by third parties) which may be of interest to you. If you do not wish to be contacted please exercise your right to opt-out. This can be exercised by writing to us at the address in 20.1.

20. NOTICES

20.1 All notices and communications concerning this Agreement will be in writing, in the English language and addressed as follows:

Energia,
PO Box 12380
Dublin 2
Attention: Customer Service Team

Telephone: 1850 405 405

Email: info@energia.ie

20.2 Energia may change its address at any time by notice in writing. Notices will be deemed served or delivered to the addressee or its office:

(a) If delivered by hand, upon the date of delivery;
(b) If delivered by pre-paid ordinary post within the jurisdiction in which you resides or is registered, [2] days after sending or if delivered by pre-paid ordinary post outside the jurisdiction in which you reside [5] days after sending;
(c) If delivered by facsimile, at the time that a transmission report is produced by the sender’s facsimile machine confirming that the transmission has been satisfactorily completed; or
d) If delivered by electronic mail, at the time that the sender’s computer generates a message stating that the e-mail has been received.

 

21. MISCELLANEOUS

21. Energia may assign the benefit of this Agreement or any part of it. You may assign the Agreement only with written consent of Energia.

22. This Agreement constitutes the entire agreement between the parties and supersedes all previous agreements between the parties in relation to the subject matter of this Agreement. Each party acknowledges that it has not entered into this Agreement on the basis of any representation or warranty other than those set out herein.

23. Any waiver under this Agreement must be in writing. No waiver of any power or right shall be construed as a waiver of any other power or right. A waiver of a breach will not operate or be construed as a waiver of any other or further breach.

24. If any court of competent jurisdiction declares any provision of this Agreement void, that provision will be severed and the remainder of this Agreement will remain in full force and effect. If any provision of this Agreement becomes invalid or unenforceable or requires variation as a result of any change in any Law or trading arrangements, this Agreement will be amended by agreement between the parties, or failing such agreement, as determined by Energia acting in good faith, in such a way as to give effect to the commercial intent of the parties as set out in this Agreement.

25.  The laws of Ireland will govern this Agreement and the parties accept the non-exclusive jurisdiction of the courts of Ireland.

Product Terms & Conditions

Total discount is based on your chosen price plan options and applies to new customers only.  You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.  From time to time we may issue promotional codes.  Only one promotional code will be accepted per customer registration.

Discounts are against Energia Standard Unit Rates.  Standing Charges also apply.  VAT applies at 13.5%.  The Public Service Obligation (PSO) Levy has been set at €8.73 (inc VAT) per month from 1st of October 2017. This applies to all domestic electricity customers irrespective of supplier.  The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh.  This tax applies to all domestic natural gas customers, irrespective of supplier.

Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier.  After one year you will revert to Energia standard unit rates.  Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.

All prices are subject to change as per our General Terms and Conditions above.

Payments
 
Your bill is paid by direct debit from the bank account you specified when you signed up. The direct debit is processed 14 days after the date your bill is issued and the payment will be taken from your bank account on your chosen date.
 
If you need to update your bank details with us, just give us a call on 1850 405 405 with the new details.
 
Our online payment service, fastpay.energia.ie, allows you to make payments to your accounts, which are then credited off your next bill. Payments can be made with a debit or credit card.  This is a handy way to build up credit, so you’re not hit with the full bill all at once.

With our fix pay you can spread your energy costs out equally over 12 months helping you to budget for your electricity and gas costs over the year.
 
If you do not pay by direct debit then we expect payment before the due date on any bills issued. Your bill is due for payment 14 days after your bill has been issued.
 

Cashback Terms & Conditions

€30 Cashback on Electricity Offer 2017

Energia’s €30 cashback offer is available to all new Electricity Only customers who switch to Energia through www.energia.ie from 30th May 2017 to 31st August 2017.

The cashback amount will be applied as a credit to the customer’s first or second Electricity bill.   

To avail of the €30 cashback offer you must be successfully signed up to Energia.  Only one cashback allowed per person. 

€50 Cashback on Dual Fuel Offer 2017

Energia’s €50 cashback offer is available to all new customers who switch to Energia through www.energia.ie from 30th May 2017 to 31st August 2017.

The cashback amount will be applied as a credit to the customer’s first or second bill.  If you are a Dual Fuel customer, the €50 credit will be applied to your electricity bill.  Dual Fuel customers must have both their electricity and gas services activated with us to avail of the full €50 cashback. 

To avail of the €50 cashback offer you must be successfully signed up to Energia.  Only one cashback allowed per person. 

€100 Cashback on Electricity Offer 2016/2017

Energia’s €100 cashback offer is available to all new Electricity Only customers who switch to Energia through www.energia.ie from 22nd December 2016 to 29th May 2017.

The cashback amount will be applied as a credit to the customer’s first or second Electricity bill.   

To avail of the €100 cashback offer you must be successfully signed up to Energia.  Only one cashback allowed per person. 


€150 Cashback Offer 2016/2017

Energia’s €150 cashback offer is available to all new customers who switch to Energia through www.energia.ie from 1st  October 2016.

The cashback amount will be applied as a credit to the customer’s first or second bill.  If you are a Dual Fuel customer, the €150 credit will be applied to your electricity bill.  Dual Fuel customers must have both their electricity and gas services activated with us to avail of the full €150 cashback. 

To avail of the €150 cashback offer you must be successfully signed up to Energia.  Only one cashback allowed per person. 



Cashback Offer 2015/2016

Energia’s €50 cashback offer is available to all new customers who switch to Energia through www.energia.ie from 27th November to 31st  October 2016.

The cashback amount will be applied as a credit to the customer’s first or second bill of 2016.  If you are a Dual Fuel customer, the €50 credit will be applied to your first or second electricity bill of 2016.  Dual Fuel customers must have both their electricity and gas services activated with us to avail of the full €50 cashback.  If only one fuel is connected, then only €20 cash-back will be applied.

 

Cashback Offer 2014

Energia’s cashback offer was available to all new customers who switched to Energia online from 1st October to 16th November 2014.  Customers who select a single fuel product can avail of €20 cashback.  Dual fuel customers can avail of a €50 cash-back.  

The cashback amount will be applied as a credit to the customer’s first bill of 2014.  If you are a Dual Fuel customer, the €50 credit will be applied to your first electricity bill of 2014.  Dual Fuel customers must have both their electricity and gas services activated with us to avail of the full €50 cashback.  If only one fuel is connected, then only €20 cash-back will be applied.

 

Blue Insurance Promotion

The quoted saving of €270 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh) and Energia's "BLUE" offer on Single Fuel Electricity of 27% discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value. Total discount is based on your chosen price plan options and use of the promotional code "BLUE."
 
You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.  
 
Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.
 
Your Electricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia Electricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.
 
All prices are subject to change as per Energia standard terms and conditions.  This offer is only available to new customers.  Offer ends 30th June 2016.
 

Multitrip.com Insurance Promotion

The quoted saving of €270 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh) and Energia's "BLUE" offer on Single Fuel Electricity of 27% discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value. Total discount is based on your chosen price plan options and use of the promotional code "BLUE."
 
You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.  
 
Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.
 
Your Electricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia Electricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.
 
All prices are subject to change as per Energia standard terms and conditions.  This offer is only available to new customers.  Offer ends 30th June 2016.

“Get a Quote Calculator ” Promotional Terms and Conditions

The quoted average monthly bill amount is calculated upon average figures outlined below.

Average Dual Fuel is based on Energia's "CHEAPESTFUEL" offer on Dual Fuel Bundle consisting of 29% off electricity and 28% off gas discount on Energia standard unit rates and €50 cashback.
Average Electricity is based on Energia's "CHEAPESTELEC" offer on Electricity consisting of 29% off electricity discount on Energia standard unit rates and €50 cashback.

Electricity average usage is based upon 1 bedroom - 2,700 kWh per annum, 2 bedrooms - 3,400 kWh per annum, 3 bedrooms - 4,200 kWh per annum, 4 bedrooms - 5,100 kWh per annum, 5 bedrooms - 6,150 kWh per annum.

Gas average usage is based upon 1 bedroom - 6,900 kWh per annum, 2 bedrooms - 8,700 kWh per annum, 3 bedrooms - 11,000 kWh per annum, 4 bedrooms - 13,300 kWh per annum, 5 bedrooms - 16,100 kWh per annum.

Tariffs and charges depending on urban or rural location are outlined in detail on https://www.energia.ie/price-plans/dual-fuel and https://www.energia.ie/price-plans/electricity in the rates section.

Tariffs and charges depending on the meter type (24 hr standard, day/night or night storage) are outlined in detail on https://www.energia.ie/price-plans/dual-fuel and https://www.energia.ie/price-plans/electricity in the rates section.

Prices correct as at 10th of September 2017.  Figures have been rounded to the nearest cent value.

Total discount is based on your chosen price plan options and use of the promotional code “CHEAPESTFUEL” for dual fuel or "CHEAPESTELEC" for electricity. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €6.70 (inc VAT) per month from 1st October 2016.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

Your Dual fuel and Electricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia Dual fuel or Electricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

"CHEAPELEC" Promotional Terms & Conditions

The quoted saving is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 4,200 kWh) and Energia's "CHEAPELEC" offer on Electricity consisting of 29% off electricity. Prices correct as at 1st of August 2017.  Figures have been rounded to the nearest Euro value.

Total discount is based on your chosen price plan options and use of the promotional code “CHEAPELEC”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €6.70 (inc VAT) per month from 1st October 2016.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

Your SmartElectricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone
 

"CHEAPDUAL" Promotional Terms & Conditions

The quoted saving is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity and Gas consumption of 4,200 kWh and Gas of 11,00 kWh and Energia's "CHEAPDUAL" offer on Dual Fuel Bundle consisting of 29% off electricity and 28% off gas discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value.
 
Total discount is based on your chosen price plan options and use of the promotional code “CHEAPDUAL”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €6.70 (inc VAT) per month from 1st October 2016.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

Your SmartDual tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.
 
 
 

"CLEVER432" Promotional Terms & Conditions

The quoted saving of €432 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh & Gas 13,800 kWh per annum) and Energia's "CLEVER432" offer on a Dual Fuel bundle.  This gives 16% discount on Energia standard electricity unit rates and 15% discount on Energia standard gas unit rates, plus €150 cash back.  Figures have been rounded to the nearest Euro value.
 
Total discount is based on your chosen price plan options and use of the promotional code “CLEVER432”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.
 
Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €6.70 (inc VAT) per month from 1st October 2016. This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.
 
Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.
 
 All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.
 

"SAVEME392" Promotional Terms & Conditions

The quoted saving of €392 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh & Gas 13,800 kWh per annum) and Energia's "SAVEME392" offer on a Dual Fuel bundle, giving 23% discount on electricity and 20% discount on gas Energia standard unit rates.  Figures have been rounded to the nearest Euro value.

Total discount is based on your chosen price plan options and use of the promotional code “SAVEME392”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015. This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.

 All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

"SAVEME260" Promotional Terms & Conditions

The quoted saving of €260 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh) and Energia's "SAVEME260" offer on Single Fuel Electricity of 26% discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value. Total discount is based on your chosen price plan options and use of the promotional code "SAVEME260."
 
You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.  
 
Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.
 
Your SmartElectricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.
 
All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

"SAVEME356" Promotional Terms & Conditions

The quoted saving of €356 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh & Gas 13,800 kWh per annum) and Energia's "SAVEME356" offer on a Dual Fuel bundle, giving 21% discount on electricity and 18% discount on gas Energia standard unit rates.  Figures have been rounded to the nearest Euro value.

Total discount is based on your chosen price plan options and use of the promotional code “SAVEME356”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015. This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.

 All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

"Cheap260" Promotional Terms & Conditions

The quoted saving of €260 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh) and Energia's "Cheap260" offer on Single Fuel Electricity of 26% discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value. Total discount is based on your chosen price plan options and use of the promotional code "Cheap260."
 
You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.  
 
Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.
 
Your SmartElectricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.
 
All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.
 

"Cheap392" Promotional Terms & Conditions

The quoted saving of €392 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh & Gas 13,800 kWh per annum) and Energia's "Cheap392" offer on a Dual Fuel bundle, giving 23% discount on electricity and 20% discount on gas Energia standard unit rates.  Figures have been rounded to the nearest Euro value.
 
Total discount is based on your chosen price plan options and use of the promotional code “Cheap392”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.
 
Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015. This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.
 
Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.
 
 
 
All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

"Unbeatable" Promotional Terms & Conditions

The quoted saving of €307 is based on the CER reported typical annual spend of a family in a three bedroomed house (based on Electricity consumption of 5,300 kWh & Gas 13,800 kWh per annum) and Energia's "Unbeatable" offer on a Dual Fuel bundle, giving 17% discount on electricity and 16% discount on gas Energia standard unit rates.

Total discount is based on your chosen price plan options and use of the promotional code “Unbeatable”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

 

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

 

Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.

 

All prices are subject to change as per Energia standard terms and conditions.

"SAVEME" Promotional Terms & Conditions

The quoted saving of €325 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh & Gas 13,800 kWh per annum) and Energia's "SAVEME" offer on a Dual Fuel bundle, giving 18% discount on electricity and 17% discount on gas Energia standard unit rates.  Figures have been rounded to the nearest Euro value.

Total discount is based on your chosen price plan options and use of the promotional code “SAVEME”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at€5.69 (inc VAT) per month from 1st October 2015. This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.

 All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

"SAVEME194" Promotional Terms & Conditions

The quoted saving of €194 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh) and Energia's "SAVEME194" offer on Single Fuel Electricity of 19% discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value.

Total discount is based on your chosen price plan options and use of the promotional code “SAVEME194”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €6.08 (inc VAT) per month from 1st October 2014. This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

Your SmartElectricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone. 

"SAVE307" Promotional Terms & Conditions

The "SAVE307" promotion is available from 23rd December 2014 to 31st January 2015.  The quoted saving of €307 is based on the CER reported typical annual spend of a family in a three bedroomed house and Energia's "SAVE307" offer on a Dual Fuel bundle, giving 17% discount on electricity and 16% discount on gas.

Total discount is based on your chosen price plan options and use of the promotional code “SAVE307”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.
 
Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at€5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.
 
Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.
 
All prices are subject to change as per Energia standard terms and conditions.
 

 

“Cheep” Promotional Terms and Conditions

The quoted saving of €338 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh & Gas 13,800 kWh per annum) and Energia's "CHEEP" offer on a Dual Fuel bundle, giving 20% discount on electricity and 17% discount on gas Energia standard unit rates.  Figures have been rounded to the nearest Euro value.

 

Total discount is based on your chosen price plan options and use of the promotional code “CHEEP”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

 

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at€5.69 (inc VAT) per month from 1st October 2015. This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

 

Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.

 

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

“Cheep190” Promotional Terms and Conditions

The quoted saving of €190 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh) and Energia's "CHEEP190" offer on Single Fuel Electricity of 19% discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value.

 

Total discount is based on your chosen price plan options and use of the promotional code “CHEEP190”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

 

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

 

Your SmartElectricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.

 

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

“SAVEME338” Promotional Terms and Conditions

The quoted saving of €338 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh & Gas 13,800 kWh per annum) and Energia's "SAVEME338" offer on a Dual Fuel bundle, giving 20% discount on electricity and 17% discount on gas Energia standard unit rates.  Figures have been rounded to the nearest Euro value.

 

Total discount is based on your chosen price plan options and use of the promotional code “SAVEME338”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

 

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

 

Your SmartChoice tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartChoice Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply.

 

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone

“SAVEME190” Promotional Terms and Conditions

The quoted saving of €190 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 5,300 kWh) and Energia's "SAVEME190" offer on Single Fuel Electricity of 19% discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value.

 

Total discount is based on your chosen price plan options and use of the promotional code “SAVEME190”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

 

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €5.69 (inc VAT) per month from 1st October 2015.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

 

Your SmartElectricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.

 

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

“CHEAPEST” Promotional Terms and Conditions

The quoted saving of €531 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity and Gas consumption of 5,300 kWh and Gas of 13,800 kWh and Energia's "CHEAPEST" offer on Dual Fuel Bundle consisting of 27% off electricity and 26% off gas discount on Energia standard unit rates. Figures have been rounded to the nearest Euro value.

 

Total discount is based on your chosen price plan options and use of the promotional code “CHEAPEST”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

 

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €6.70 (inc VAT) per month from 1st October 2016.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

 

Your SmartDual tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.

 

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

“CHEAPESTELEC” Promotional Terms and Conditions

The quoted saving of €261 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity consumption of 4,200 kWh) and Energia's "CHEAPESTELEC" offer on Electricity consisting of 33% off electricity. Prices correct as at 1st of August 2017.  Figures have been rounded to the nearest Euro value.

 

Total discount is based on your chosen price plan options and use of the promotional code “CHEAPESTELEC”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

 

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €6.70 (inc VAT) per month from 1st October 2016.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

 

Your SmartElectricity tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartElectricity Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.

 

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

“CHEAPESTFUEL” Promotional Terms and Conditions

The quoted saving of €460 is based on the typical annual spend of a family in a three bedroomed house (based on urban domestic standard Electricity and Gas consumption. Electricity consumption of 4,200 kWh and Gas of 11,000 kWh and Energia's "CHEAPESTFUEL" offer on Dual Fuel Bundle consisting of 29% off electricity and 28% off gas discount on Energia standard unit rates. Prices correct as at 1st of August 2017.  Figures have been rounded to the nearest Euro value.

 

Total discount is based on your chosen price plan options and use of the promotional code “CHEAPESTFUEL”. You must pay your bill by Direct Debit to avail of the Direct Debit Discount and register for Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.

 

Discounts are against Energia Standard Unit Rates. Standing Charges also apply. VAT applies at 13.5%. The Public Service Obligation (PSO) Levy has been set at €6.70 (inc VAT) per month from 1st October 2016.  This applies to all domestic electricity customers irrespective of supplier. The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh. This tax applies to all domestic natural gas customers, irrespective of supplier.

 

Your SmartDual tariff discounts will apply for a period of one year from the date Energia is registered as your supplier. After one year you will revert to Energia standard unit rates. Once you have signed up to an Energia SmartDual Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to switch. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 will apply.

 

All prices are subject to change as per Energia standard terms and conditions. For new customers only that sign up online or over the phone.

Contract Renewal Terms & Conditions

Total discount is based on opting in to our Renewal Price Plan.  You must pay your bill by Direct Debit to avail of the Direct Debit Discount and use Online Billing to receive the Online Billing Discount. If you cancel your Direct Debit payment or choose to switch to paper bill, you will lose these discounts.  
 
Discounts are against Energia Standard Unit Rates.  Standing Charges also apply.  VAT applies at 13.5%.  The Public Service Obligation (PSO) Levy has been set at €8.73 (inc VAT) per month from 1st of October 2017.
This applies to all domestic electricity customers irrespective of supplier.  The Carbon Tax has been set at 0.0041995 (inc. VAT) per kWh.  This tax applies to all domestic natural gas customers, irrespective of supplier. 
 
Your Renewal tariff discounts will apply for a period of one year from the date you opt in to the Renwal Price Plan.  After one year you will revert to Energia standard unit rates.  Once you have signed up to an Energia Renewal Tariff, there is a 14 day Cooling Off period, during which you may choose to cancel your agreement to renew. There is no penalty for cancelling during the Cooling Off period. If you cancel your service any time after the Cooling Off period and before the end of your contract, a termination fee of €50 per fuel will apply. 
 
All prices are subject to change as per our General Terms and Conditions above.
 

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