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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. See here for information on the Government Electricity Credit. You can submit a meter reading, make a payment or browse our FAQs

A helpful hand


At Energia we have a range of services available to our customers who may have special requirements due to their age or medical condition. If your or someone you know is struggling to pay their bills, let us know.


If you’re worried about paying your energy bills, Energia can help. Our customer care team deal with all customers with empathy and understanding.

The most important thing is to contact us when you start to feel worried about your bills.
The sooner we know there’s a problem, the sooner we can find a solution.

We know some customers experience financial hardship, and we'll work with you to find the best arrangement for payment.


Check out some of our helpful blogs:

Do you have any further queries? If so, get in touch.

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