Gas and electricity meters are read four times a year by ESB Networks and Bord Gáis Networks. They then send us your meter reading so we can calculate your bill.
However as we bill you six times a year, for the remaining two bills we make an estimate based on your previous usage. To help improve the accuracy of this you can submit a meter reading yourself. To do this you will need your MPRN (or GPRN) and your meter reading.
Based on customer feedback, we will no longer send a meter read reminder email. However, we will continue to send a bill notification email to customers registered for Energy Online.