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Due to reduced staff, call wait times are longer than usual. You can submit a meter reading or make a payment online.
For non-urgent queries, please use our online contact form.

Meter Readings

Gas and electricity meters are read four times a year by ESB Networks and Bord Gáis Networks. They then send us your meter reading so we can calculate your bill.

However as we bill you six times a year, for the remaining two bills we make an estimate based on your previous usage. To help improve the accuracy of this you can submit a meter reading yourself. To do this you will need your MPRN (or GPRN) and your meter reading.

Every two months, you will receive a meter reading reminder email to let you know that the window is open for your to submit a reading through your Energy Online Account.