Moving and switching

It’s easy to claim your cash-back offer.

If you register online:

• Enter the relevant promo code before adding your personal details.

If you register with one of our agents:

• You don’t need to do anything.
• Our agent will make sure the cash-back is applied and explain how it works.

Your cash-back will appear as a credit on one of your first three Energia bills.

Important to know:

• The credit may be applied to your first, second, or third bill.
• If you’re a Dual Fuel customer, the credit will be added to your electricity bill.

Cash-back is available when you switch online or when you switch over the phone with a telesales agent.

You do not need to contact us in advance. Just get in touch on the day you move out, or shortly afterwards, so we can close your account and issue your final bill.

What we will need from you

• Your MPRN for electricity and your GPRN for gas
• Your Energia account number
• A final meter reading for the property you are leaving
• If you have a day and night meter, we will need both readings rather than a total
• Your forwarding address so we can send your final bill
   

Why this is important

• Without a final meter reading, you may continue to be charged for energy used at your old address
• Providing your details helps us close your account smoothly and make sure your final bill is accurate

Yes. You can register a new account for your additional address by calling us on 0818 405 405 and selecting option 1. We will guide you through the registration process and make sure everything is set up correctly.

What you will need when you call

• Your MPRN for electricity and your GPRN for gas
• Your meter readings for the new address
• If you have a smart meter, we will need day, night and peak readings rather than a total
• If you have a day and night meter, we will need both readings rather than a total
• Your BIC and IBAN if you wish to set up a direct debit, as we cannot copy bank details from an existing account

Helpful tips

• You can usually get your MPRN and GPRN from your estate agent or landlord
• You can also contact ESB Networks for your MPRN and Gas Networks Ireland for your GPRN

When you call, we will also talk you through our current electricity and gas offers and set up your registration.

Please call us as soon as you move in and give us your meter reading. This helps us set up your account correctly and ensures everything starts smoothly.

Why your meter reading matters

• It confirms the property is now occupied
• It prevents your supply from being disconnected
• It ensures you are only billed for the energy you have used

No, you do not need to give us notice in advance. Just contact us on the day you move out, or shortly afterwards, so we can close your account and issue your final bill.

Some smart meters can send readings automatically. However, it is still important to give us an opening reading when you move in and a closing reading when you move out.

Why this matters

• Signal strength can affect whether your meter sends readings automatically
• Your tariff type may require manual readings
• Giving us your readings helps avoid billing issues
• It ensures you are only billed for the energy you have used

Please call our Home Movements team on 0818 405 405 and choose option 1. Have your MPRN or GPRN ready when you call. We will register your details and arrange reconnection with ESB Networks or Gas Networks Ireland.

What to expect

• We will confirm your details and begin the reconnection process
• We will let you know if any fees apply
• There may be charges for a re‑energisation, and these fees are set and charged directly by ESB Networks or Gas Networks Ireland

Please call our Home Movements team on 0818 405 405 and select option 1. Have your MPRN or GPRN ready when you call. We will check if your new property is currently with Energia.

Good to know

• If the property is not with Energia, you can still register with us
• We will guide you through the next steps and help you get set up

Switching to Energia is quick and easy. You can register yourself online or if you prefer to chat with someone, you can call our sales team on 0818 300 701 . It takes around 4 minutes to complete the process online.

Here’s what you’ll need

• Your MPRN
• Recent meter reading ( where applicable )
• Your bank details

Ready to switch? Register online here today!

Once you sign up, we’ll contact your current supplier and manage the switch for you. There’s no need to get in touch with them yourself, and your energy supply won’t be interrupted.

Thanks for choosing Energia! Here’s what happens after you sign up:

What to expect

• You’ll get a Registration Letter within a few days to confirm your sign-up
• Your Welcome Pack will arrive within two weeks
• We’ll contact your old supplier to arrange the switch, they’ll send you your final bill
• Your first Energia bill will fall into your usual billing cycle and can be received anywhere between 2 - 10 weeks after sign up

If you don’t get your registration letter within a week of signing up, please contact us. There might be an error in your contact details.

What to do

• Call us on 0818 405 405 ( Option 3) so we can check your details
• Make sure your email and postal address are correct

Yes, you can switch and you will still get your allowance. The Department pays it directly into your bank account, and you can use it to pay your bill.

Helpful tip:

• Call the Department before switching to make sure your details are correct

We offer a range of payment options to suit different needs and help you manage your energy bills with ease:

1. Direct Debit

• The full bill amount is automatically taken from your bank account 14 days after your bill is issued
• It’s a hassle-free way to stay on top of payments and you may be eligible for discounts when you choose this option

2. FastPay

• A quick and easy way to make debit or credit card payments online
• You can add credit to your account, which will be deducted from your next bill
• Great for building up credit

3. Level Pay

• Spread your estimated annual energy costs evenly over 12 monthly payments
• Your payments are reviewed at least once a year