Simply go to our Energy Online website and select the 'Click here to register' button.
Just click on “Forgot your Password” on the login page. You’ll be asked for your username, date of birth and we'll then email you a 6 digit security code. Once you enter your security code and answer your security question correctly we will allow you to create a new password.
In the My Account section, select My Consumption. You’ll see your energy use in terms of units, cost and carbon emissions. You can also compare your usage with the previous years and with an average house similar to your own.
You can change the bank account your direct debit is taken from online. Simply go to My Account > My Details and edit your BIC and IBAN details within the Bank Details section.
For any other changes please contact customer care on 818 405 405
Log in to Energy Online and click on My Account and then My Details. Here you will find the change email option where you can update your email address.
If you email [email protected] with your full name, Account ID or MPRN and Full Address you can get opted in to email, SMS, phone, and direct messaging marketing communications.
To unlock your account you will need to use the Forgot your Password function and when your password is sent to your registered email address your account will be unlocked.
Just click on “Forgot your Password” on the login page. You’ll be asked for your username, date of birth and we'll then email you a 6 digit security code. Once you enter your security code and answer your security question correctly we will allow you to create a new password.
Just click on “Forgot your Username” on the login page. You’ll be asked for your email address and phone number. We'll then email your username across to you and you can log in to your Energy Online account.
You can change the bank account your direct debit is taken from online. Simply go to My Account > My Details and edit your BIC and IBAN details within the Bank Details section.
You have two options for adding a person to your account: Option 1: Add as an Alternate Contact
The account holder can add someone as an alternate contact either by email or phone. This allows the alternate contact to help manage the account, but please note that there are certain restrictions on their access.
Option 2: Add to the Bill
If you prefer to give full access for managing the account, you can add the person directly to the bill. This requires a phone call where both the account holder and the other person are present.
For assistance and for more information with either option, please feel free to contact our Customer Care team at +353 818 405 405. Our lines are open Monday to Friday, from 9 AM to 5 PM.
You can also reach us by email at [email protected].
Once you enable Energy Insights you will be able to view the data from the date you signed up for an Energia Half Hourly Smart Tariff. If you have been on a smart tariff for a year or more, you will only be able to view the previous 12 months' usage.
As soon as you have enabled Energy Insights you will be able to see Insights related to the previous day. This will be from the date you switched to an Energia Half Hourly Smart Tarif. If you have solar PV panels, your estimated generation and estimated consumption will be shown the day after you have enabled Energy Insights.
Energy Insights uses your half hourly data from your electricity Smart Meter. Therefore we can only provide you with Energy Insights for electricity accounts you have with Energia on a Half Hourly Smart Tariff; however, you will still be able to see your gas usage in your account.
Yes, you can enable Energy Insights for any electricity accounts you have with Energia on a Half Hourly Smart Tariff. Head to the “Usage” section where you can enable Energy Insights for other accounts and repeat.
Please note: For each electricity account you wish to access energy insights for, a unique email address is required.
Yes, you can opt out at any time by heading to the Privacy Centre on your online account.
Yes, you can enable Energy Insights again by heading to the Privacy Centre on your online account and opting into Energy Insights. However, your previous Energy Insights Profile will no longer be available, and you will have to complete your Home Profile again. You will also only be able to see up to the previous 12 months' usage information.
The Home Profile is a series of questions that you complete when you first enable Energy Insights. Once completed, we use your Home Profile along with your smart usage data to supply estimated Energy Insights for up to 11 different Energy Usage Categories (EUC) within your home.
If you do not complete your Home Profile, any information in the Energy Usage Categories (EUC) section and comparison with comparable homes will not be available.
If you have completed your Home Profile, your smart usage data will be split into up to 11 different estimated energy usage categories. These estimations will help you to try and better understand your smart usage data and learn what appliances consume the most energy.
Once you have opted into Energy Insights, you will receive Usage Alerts via email, the same alerts will also be displayed on the Usage Alert screen. The Usage Alerts will show unusual consumption patterns, any monthly anomalies, your budget goals, and your monthly insights. You can opt out of Usage Alerts at any time within the Usage Alerts Preferences section.
Simply go to our Energy Online website and select the 'Click here to register' button.
To view your bills on Energy Online, go to My Account, then select the My Bills / Letters option. These bills can be viewed online as well as being saved and printed.
In the My Account section, select My Consumption. You’ll see your energy use in terms of units, cost and carbon emissions. You can also compare your usage with the previous years and with an average house similar to your own.
You can view your last 8 bills online.
The reading that you submit through Energy Online can only provide an indication of your bill total. If a meter reader from ESB or Gas Networks Ireland has collected a reading from your address, this will take precedence over the reading submitted online and this can cause slight variances in the bill amount.
The full process of switching your gas or electricity account can take up to 2-3 weeks. We have to wait for ESB Networks or Gas Networks Ireland to confirm you as our customer before your account with us is fully live.
If you are a Dual Fuel customer, it’s likely that your gas service may go live before your electricity service. So you might register for Energy Online using your gas account number, but your electricity account might not be fully switched over yet. This is nothing to worry about – you’ll see it there in a few days, if not, please contact customer service on 0818 405 405.
You may enter test meter readings at any time through our online Bill Calculator to keep track of your energy costs. However we can only accept your reading for billing purposes at specific times which are outlined on the Submit Meter Reading page.
