Our Customer Care line will be closed this Friday the 3rd and Monday the 6th. You can still find answers to common questions in our Help and Support section.
Simply go to our Energy Online website and select the 'Click here to register' button.
Just click on “Forgot your Password” on the login page. You’ll be asked for your username, date of birth and we'll then email you a 6 digit security code. Once you enter your security code and answer your security question correctly we will allow you to create a new password.
In the My Account section, select My Consumption. You’ll see your energy use in terms of units, cost and carbon emissions. You can also compare your usage with the previous years and with an average house similar to your own.
Log in to your online account and go to My Details. You can update any of your personal details shown on the screen.
To add someone to your account, please contact our Customer Care team on 0818 405 405. There are 2 ways to add someone to your account:
You can add them as an alternate contact. This allows the person to help manage the account, although there are some limits to what they can do.
Or if you want the person to be jointly responsible and named on the bill, this must be done over the phone, and both you and the other person will need to be present during the call.
To retrieve your username, select I've forgotten my username on the log in page and follow the steps. After you complete the process, we will send you an email containing your username.
To reset your password, select I've forgotten my password on the login page and follow the steps to change your password.
To unlock your account select I've forgotten my password on the log in page and follow the steps to reset your password. Once your password has been changed you will be able to access your account again.
Log in to your online account and go to My Details, where you can update your email address.
You can update your preferences by logging into your online account. Go to My Details > Privacy Centre to make changes.
You can change the bank account and if you are a Level Pay customer and pay monthly you can amend the date of your direct debit online. Log into your online account and go to My Details > Payment Details to make changes.
Once you enable Energy Insights you will be able to view the data from the date you signed up for an Energia Half Hourly Smart Tariff. If you have been on a smart tariff for a year or more, you will only be able to view the previous 12 months' usage.
As soon as you have enabled Energy Insights you will be able to see Insights related to the previous day. This will be from the date you switched to an Energia Half Hourly Smart Tarif. If you have solar PV panels, your estimated generation and estimated consumption will be shown the day after you have enabled Energy Insights.
Energy Insights uses your half hourly data from your electricity Smart Meter. Therefore we can only provide you with Energy Insights for electricity accounts you have with Energia on a Half Hourly Smart Tariff; however, you will still be able to see your gas usage in your account.
Yes, you can enable Energy Insights for any electricity accounts you have with Energia on a Half Hourly Smart Tariff. Head to the “Usage” section where you can enable Energy Insights for other accounts and repeat.
Please note: For each electricity account you wish to access energy insights for, a unique email address is required.
Yes, you can opt out at any time by heading to the Privacy Centre on your online account.
Yes, you can enable Energy Insights again by heading to the Privacy Centre on your online account and opting into Energy Insights. However, your previous Energy Insights Profile will no longer be available, and you will have to complete your Home Profile again. You will also only be able to see up to the previous 12 months' usage information.
The Home Profile is a series of questions that you complete when you first enable Energy Insights. Once completed, we use your Home Profile along with your smart usage data to supply estimated Energy Insights for up to 11 different Energy Usage Categories (EUC) within your home.
If you do not complete your Home Profile, any information in the Energy Usage Categories (EUC) section and comparison with comparable homes will not be available.
If you have completed your Home Profile, your smart usage data will be split into up to 11 different estimated energy usage categories. These estimations will help you to try and better understand your smart usage data and learn what appliances consume the most energy.
Once you have opted into Energy Insights, you will receive Usage Alerts via email, the same alerts will also be displayed on the Usage Alert screen. The Usage Alerts will show unusual consumption patterns, any monthly anomalies, your budget goals, and your monthly insights. You can opt out of Usage Alerts at any time within the Usage Alerts Preferences section.
You can register for an online account via our website or by downloading our app. Follow the steps on screen to set up your account online. You will need your 10-digit account number to register.
You can view bills in your online account. These can be accessed from the dashboard or "My Bills". You can download, save and print your bills.
You have access to bills from the last 2 years. You can download, save and print your bills.
If a meter reader from ESBN or Gas Networks Ireland has read your meter, this will take priority over the reading you submitted online. There may be a slight variance in the readings.
You may be unable to submit a meter reading online if:
ESB Networks or Gas Networks Ireland have already provided a reading
A reading is not currently required - you’ll receive an email when it is
Important information about meter types
Automatic readings only work for a reconfigured smart meter on MCC12 with good connectivity.
If you have an MCC16 meter or a smart meter that has not been reconfigured, we will still ask you to send us your meter readings.
The quickest way to view your energy usage is through your online account. Here, you can access your bills and detailed information about your energy consumption.
Electricity customer?
In the Usage section of your online account, you can:
View your electricity consumption
See your bill costs
Compare your usage to previous years
Compare your usage to customers with similar homes
Smart meter customer?
If you have a smart meter, you can also enable Energy Insights for additional features, including:
More detailed information about how you use energy in your home
The ability to set personalised budgets
Tailored energy saving tips
If you have solar PV panels, you’ll also be able to view:
The energy you export
Your estimated solar generation
This helps you understand how self sufficient your home is and make the most of your generated energy.
Gas customer?
In the Usage section, you can:
View your gas consumption
See your bill costs
Compare your usage to previous years
Compare your usage to similar homes
No need to worry if you notice no service in your online account. The full process of switching your gas or electricity account can take up to 2-3 weeks. Before your account becomes active, we need to wait for confirmation from ESB Networks or Gas Networks Ireland that the switch has completed. It is normal for the services to complete at different times.
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