
Your online account
Top questions
For any other changes please contact customer care on 818 405 405
You can change the bank account your direct debit is taken from online. Simply go to My Account > My Details and edit your BIC and IBAN details within the Bank Details section.
Option 1: Add as an Alternate Contact
The account holder can add someone as an alternate contact either by email or phone. This allows the alternate contact to help manage the account, but please note that there are certain restrictions on their access.
Option 2: Add to the Bill
If you prefer to give full access for managing the account, you can add the person directly to the bill. This requires a phone call where both the account holder and the other person are present.
For assistance and for more information with either option, please feel free to contact our Customer Care team at +353 818 405 405. Our lines are open Monday to Friday, from 9 AM to 5 PM.
You can also reach us by email at [email protected].
Yes, you can enable Energy Insights for any electricity accounts you have with Energia on a Half Hourly Smart Tariff. Head to the “Usage” section where you can enable Energy Insights for other accounts and repeat.
Please note: For each electricity account you wish to access energy insights for, a unique email address is required.
If you are a Dual Fuel customer, it’s likely that your gas service may go live before your electricity service. So you might register for Energy Online using your gas account number, but your electricity account might not be fully switched over yet. This is nothing to worry about – you’ll see it there in a few days, if not, please contact customer service on 0818 405 405.
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