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Energia offer a complete customer service package from account managers to office based advisors.

You can contact Customer Service by any of the normal communication methods knowing that which ever way you choose to contact us your enquiry will receive the same attention.

Contact Information


Call Us

General Enquiries: 1850 36 37 44 (09:00 - 17:00)

ESB Networks Emergencies: 1850 372 999 (24 hours)

Gas Networks Ireland Emergencies: 1850 20 50 50 (24 hours)

For Home Sales Enquiries: 1850 300 700

Fax, Email or Post

Fax: 01 869 2050

Email: customer.service@energia.ie

Post: Energia Customer Solutions Limited, t/a Energia, The Liberty Centre, Blanchardstown Retail Park, Dublin 15, D15 YT2H)

Registered Address

Energia Customer Solutions Limited, t/a Energia,

The Liberty Centre,

Blanchardstown Retail Park,

Dublin 15,

D15 YT2H

 

Registered in Dublin: No. 306035

Lighting Solutions

With a full lighting upgrade from Energia Lighting Solutions your business could reduce its lighting costs by up to 80%.

It means savings for you and a brighter environment for all – all with no upfront cost to your business.

Contact us about our lighting solutions:

Email Us

Who do you deal with?

Your enquiry will be handled by one of our Customer Service advisors.

If the outcome of your enquiry is not to your satisfaction, you may request the issue to be dealt with by a Customer Service Team Leader who will always be available during office hours.

If you feel that your enquiry has not been resolved to your satisfaction, you may request your enquiry to be referred to the Customer Service Manager.

If you are not happy with the solution proposed by the Customer Service Manager, you may request your enquiry be escalated to the Director of Operations.

If at this stage you have a complaint about our service that you feel has not been dealt with satisfactorily, you may refer your enquiry to

The Commission for Electricity Regulation (CER)

The Exchange,
Belgard Square North,
Tallaght,
Dublin 24

 

Phone: 01 400 0800

Fax: 01 400 0800