Customer support

• Reconnection
• Disconnection
• Meter change
• Meter check up.

1. Call Energia to discuss if fieldwork is needed
2. Select a date and time that works for you on the call
3. Energia will send your appointment request and contact details to ESBN or GNI (you will not receive a confirmation from ESBN/GNI but don't worry as your request will be received)
4. ESBN or GNI will call out to your home to complete the work.

• ESBN technicians work from 9am to 5pm
• GNI technicians work from 8am to 5pm.

1. Check boiler location (is it suitable?)
2. Check boiler for visual damage
3. Check appliance for correct operation
4. Check for correct ventilation as appropriate
5. Soundness test passed
6. Check for flue spillage where appropriate
7. Check flue condition, routing and terminal location
8. Check condensate drainage system (condensing boilers only)
9. Check appliance clearance from combustible materials
10. Cold Check Effectiveness of flue
11. Check main burner and clean as necessary
12. Check pilot burner and probes/cables and clean as necessary
13. Check heat exchanger and clean as necessary
14. Check/adjust and record main burner pressure (as per manufacturer's instructions)
15. Check operation of flame sensing control
16. Check effectiveness of flue with boiler running
17. Check for gas soundness of appliance with boiler running
18. Check for electrical isolation and correct 3-amp fuse is fitted
19. Inspect electrical wiring for damage and correct connection to appliance
20. Check operation of boiler thermostat
21. Check Operation of low water pressure control (where appropriate)
22. Check system pressure (as per manufacturer's instructions)
23. Check expansion vessel (where required)
24. Check flue guard is fitted (where required)
25. Check for flue spillage (where appropriate)
26. Check correct boiler operation including consumer controls (time clock, zone valves, thermostats)
27. Appliance conforms to I.S.813.2002
28. Boiler Combustion Efficiency Test Results

• If undertaking alterations to your home which may affect the safety or efficiency of your gas installation, get the advice of a competent Registered Gas Technician. A list of Registered Gas Technicians in your area is available on the Register of Gas Installers of Ireland.
• Never block a ventilator which is there to ensure a safe supply of air.
• Gas boilers and appliances should be installed in accordance with Irish Standard 813: 2002 'Domestic Gas Installations', by a competent Registered Gas Technician.
• Use appliances only for the purpose for which they were designed, i.e. do not use a cooker to heat a room.
• Never use any gas appliance if you suspect it might be faulty. Have it checked.

• Ensure all gas appliances are switched off
• Don't smoke or use a naked flame
• Don't switch anything electrical on or off. E.g. doorbells, switches or appliances
• Open windows and doors to let the gas disperse
• Check your appliances to see if the gas has been left on without being lit

If you've taken all these precautions and you still smell gas, you should turn off the gas at the meter and call the Bord Gáis 24-hour emergency number 1800 20 50 50.

Meters are being replaced to future proof Irish homes and provide multiple benefits.
For the consumer:
Smart meters will replace older mechanical meters. When fully functioning, smart meters will bring benefits to the consumer, the environment and the economy. With smart meters, there will be no need for estimated bills. You will be able to access the information you need to make more informed choices about your consumption and tariffs. Accurate information about energy usage across the day will allow you to manage your bills with greater accuracy. In summary, smart meters will improve consumer experience, customer choice and the range of products and services available to our customers.
For the environment:
The environment will benefit because smart metering will encourage energy efficiency, enabling an increase in renewable power on the electricity system. The upgrade programme will help to reduce CO2 emissions thus lowering Ireland’s costly dependency on fossil fuel imports.
For the economy:
The economy will benefit because using smart meters will help us to more efficiently manage energy flow during periods of high demand.

You can register your details with us by filling out our Special Services Registration Form and returning it by post to Energia, PO Box 12380, Dublin 2. You will then be added to the Special Services Register with ESB Networks and Gas Networks Ireland as a high priority customer to ensure you never lose power.

 Alternatively you can contact our Customer Care team to request these services on 0818 405 405.

According to the Commission for Regulation of Utilities (CRU), a Vulnerable Customer is defined as a person who is:

Critically dependent on electrically powered equipment. This includes (but is not limited to) life protecting devices, assistive technologies to support independent living and medical equipment, or

Particularly vulnerable to disconnection during winter months for reasons of advanced age or physical, sensory, intellectual or mental health.