Billing & payment

Yes, you can pay your bill online through your Energia online account.

Why register for Energy Online?

• You get 24/7 access to view your bills and make payments conveniently.
• You can use our Fast Pay service to make advance payments towards your energy bills.
• All payments are secure and easy to manage.

Register for Energy Online here.

There are a few simple ways to lower your energy bills:

1. Choose the right payment options

• You can get discounts by paying your bill through Direct Debit or by signing up for online billing.

2. Check your energy plan

• Make sure you're on a plan that suits your needs. If you're not sure, we can help you review your options. Call our cusomter support line at 0818 405 405 to review your options.

3. Use less energy at home

• Small changes can make a big difference. We’ve put together an Energy Efficiency Tips Guide with practical ideas to help you save energy and money.

Visit our Energy Efficiency Tips Guide to get started.

Please contact us as soon as you start having difficulty paying your bill. The sooner we know, the sooner we can help.

Here’s how we can support you:

• We understand financial hardship happens, and we’ll work with you to find the best payment arrangement.
• This may include installing a prepayment meter to help manage your account.
• If you ask, we can also work with charities or third-party agencies to support you. Your information will always be treated in strict confidence.
• Under the EAI Energy Engage Code, we will never disconnect a customer who engages with us to find a solution.

You can reach our Payment and Accounts Resolutions team by phone on 0818 642 642 or email [email protected]. Our team is available Monday to Friday, 9am to 5pm.

We offer a range of payment options to suit different needs and help you manage your energy bills with ease:

1. Direct Debit

• The full bill amount is automatically taken from your bank account 14 days after your bill is issued.
• It’s a hassle-free way to stay on top of payments and you may be eligible for discounts when you choose this option.

2. FastPay

• A quick and easy way to make debit or credit card payments online.
• You can add credit to your account, which will be deducted from your next bill.
• Great for building up credit.

3. Level Pay

• Spread your estimated annual energy costs evenly over 12 monthly payments.
• Helps avoid “bill shock” and gives you the flexibility to choose a payment date that works best for you.
• Your payments are reviewed regularly to keep them accurate.

Yes, we can arrange to send your bills to someone you trust. If a carer, relative or friend helps you manage your bills, we can redirect your bills to them, with your permission.

To do this: 

• Fill in our online form
• Or contact our Customer Care team

We offer several accessible billing options to support customers who are blind or visually impaired.

You can choose to receive your bill in one of the following formats:

• Braille bill
• Large print bill - easier to read and designed for better visibility
• Talk-through option - We can call you and go through your bill details with you over the phone

How to request this service:

• You can fill in an online form
• Or you can contact our Customer Care team

We’ll make sure your billing experience is tailored to your needs and handled with care.

If you're a Dual Fuel customer with Energia, you'll receive two separate bills, one for electricity and one for gas.

Here’s why:

• Electricity and gas are billed separately, based on the meter reading schedules of ESB Networks (electricity) and Gas Networks Ireland (gas).
• Your bills may be issued on different dates, and each payment will be processed separately.

Yes, you can choose to receive your Energia bill online.

Simply register for our Energy Online service, and your bills will be:

• Emailed directly to you
• Available to view anytime through your online account

This option is secure, convenient, and helps you manage your bills more easily, while also reducing paper waste. You may also be eligible for a discount of 4% on your bill if you choose to receive your bill online.

Register for Energy Online here

Absolutely, we know your Energia bill might look a little different from what you're used to, and we're here to help. To make things easier, we’ve created a simple guide that explains each part of your bill in plain language.

View our Understanding Your Bill Guide here

A standing charge is a daily fee that helps cover the cost of keeping your home connected to the energy grid.

The fee helps cover the costs of services like:

• Meter reading
• Network maintenance
• Operating costs for supplying energy to your home

This charge is applied to your bill as a daily rate, and the total amount depends on the length of your billing period, usually around 60 days, though this can vary slightly. We include this charge to ensure your energy supply is reliable and well-maintained.

The PSO (Public Service Obligation) levy is a charge set by the Irish Government and applied to all electricity customers in Ireland.

It helps support the generation of electricity from:

• Renewable sources (like wind and solar)
• Sustainable and indigenous sources (produced within Ireland)

The levy is reviewed and set each year by the Commission for Regulation of Utilities (CRU) and appears as a separate item on your electricity bill. In some cases, the levy may be negative, meaning you’ll receive a credit on your bill instead of a charge.

Your Energia bill is based on how much electricity or gas you use. Here’s a simple breakdown of how we calculate it:

1. Reading your meter:

• We measure your energy use in units from your electricity and/or gas meter. ESB Networks (for electricity) and Gas Networks Ireland (for gas) read your meter about four times a year.
• If a recent reading isn’t available, we’ll use an estimated reading based on your previous usage.
• Or you can send us your own meter reading  through your Energy Online account to make your bill more accurate.

2. Working out your usage

• We look at the meter readings at the start and end of your billing period to see how much energy you used.
• If our prices changed during that time, we split your usage:

- Units used before the change are charged at the old price.
- Units used after the change are charged at the new price.

3. Your plan (tariff)

• We multiply the number of units you used by the price per unit in your energy plan.

4. Other charges on your bill Your bill also includes:

• A daily standing charge (a fixed cost) 
• VAT (Value Added Tax)
• Government charges like:

- The PSO Levy (for electricity)
- Carbon Tax (for gas)
 

Want to understand your bill better?

• Check out our Understanding Your Energia Bill Guide

Unit rates are the price you pay for each unit of energy you use. Energy is measured in kilowatt-hours (kWh), that’s the amount of electricity used to power things like lights, appliances or heating. Each kWh you use is called a unit.

To work out your energy cost, we multiply:
-The number of units you’ve used
- By the price per unit in your plan (your unit rate)

You’ll see your unit rates clearly listed on your bill, so you can understand how your charges are calculated.

If your electricity plan includes different rates for different times of day (like Day, Night or Peak hours), your bill will still look the same as usual. However, if our prices change, you’ll see an extra line on your bill for each rate. This shows the new price per unit for that time period.

Level Pay helps you spread your energy costs evenly across the year, so you pay the same amount each month.

Here'show it works:

Fixed monthly payments

• We estimate your yearly energy usage and divide it into 12 equal payments, helping you avoid seasonal bill spikes.

Paid by direct debit

• Your monthly payments are taken automatically by direct debit, so you don’t have to worry about missing a payment.

No surprises

• You pay a set amount each month, making it easier to manage your budget.

Regular reviews

• We check your payments regularly to make sure they’re still accurate. If they need to change, we’ll let you know.

Flexible payment dates

• You can choose a payment date that suits you best.

New customers

• If you’re new to Energia and we don’t have your past usage, we’ll estimate your monthly payments based on details about your home, like the number of rooms and people living there.

Yes, Level Pay doesn’t change how much energy you’re charged for. It simply helps you spread the cost across the year.

Here’s what you need to know:

You’re still billed for all the energy you use

• Level Pay helps you manage payments, but your bill still reflects your actual energy usage.

Monthly payments go towards your bill

• Each payment is a portion of your estimated annual cost, making budgeting easier.

Keep an eye on your bills

• It’s important to review your bills regularly. If your usage changes or you want to adjust your monthly payment, just get in touch with us.

We estimate your monthly payment based on how much energy we think you’ll use over the year. Here’s how we work it out:

If you’re an existing customer

• We use your previous energy usage to estimate your annual cost, then divide it into 12 monthly payments.

If you’re new to Energia

• We don’t have your usage history yet, so we estimate your energy costs based on similar households using details like the number of rooms and people in your home.

We’ll always let you know in advance if your Level Pay amount is going to change.

Here’s how:

By letter

• You’ll receive a letter explaining the change before it happens.

By email (if you use Energia Online) 

• We’ll send you an email asking you to log into your account to view the letter.

Yes, you can choose the date your direct debit is taken each month.

Here's how:

Pick a date that suits you

• You can select the day of the month that works best for your payment to be collected from your bank

Change it anytime

• If you need to update your payment date, you can:

- Log into your Energy Online account
- Or contact us

Even if you're on Level Pay, you'll still get a bill every two months.

Here's why:

Your monthly payments continue as normal

• You're already paying a fixed amount each month through direct debit, so you don’t need to take any action when you receive your bill.

Your bill is for information only

• It shows your energy usage and overall costs, so you can keep track of how much energy you’re using.

Need help with your bill?

• If you have a question or something doesn’t look right you can contact our customer support team who will answer any questions you may have.

If you're finding it hard to keep up with your monthly payments, we're here to help.

Here's what you can do:

Talk to our team

• Get in touch with us and we’ll review your account to make sure your monthly payment is right for your energy usage.

Request a payment review anytime

• You can ask us to reassess your monthly amount at any point during the year.

Contact our Payments and Resolution team
Email: [email protected]
Phone: 0818 642 642
Available: Monday to Friday, 9am – 5pm

You can choose the date your monthly payment is collected.

Here’s how it works:

Pick a date between the 1st and 28th of the month

•  Your direct debit will be taken on the date you choose.

If your date falls on a weekend or bank holiday

• The payment will be taken on the next working day instead.

Yes, your monthly payment may change over time.

Here’s what to expect:

If you’ve been with Energia for a while

• We base your monthly payment on your past energy usage. If your usage stays consistent, your payment is likely to stay the same.

If your usage changes 

• We review your account regularly. If your energy use goes up or down, we may adjust your payment to keep it accurate.

If you’re a new customer

• Once your registration is complete, the energy networks will send us your usage history. We’ll contact you if your payment needs to be updated.

We’ll always let you know first

• If your direct debit amount is going to change, we’ll contact you in advance.

You can request a review anytime

• Keep an eye on your bills. If you think your monthly payment should be changed, just get in touch with us.

You can sign up for Level Pay by filling out our online form. Once we receive your details, a member of our Customer Care team will be in touch to help set things up.

What you’ll need:

• Your address and contact details
• Your account number
• Your Meter Point Reference Number (MPRN) , you’ll find this at the top of your bill
• A recent meter reading
• Your bank details, to set up your monthly direct debit

Ready to sign up?

• Go to Level Pay sign up form

Not always, your monthly payment may change depending on your actual energy usage and other factors.

Here’s how it works:

If you use less energy than expected

• We’ll credit your account for the difference, no need to worry.

If you use more energy than expected

• We’ll review your account and contact you to adjust your monthly payment.

We review your account at least once a year

• This helps make sure your payments match your actual usage.

Other things that can affect your Level Pay amount:

• Accurate meter readings - especially if submitted within your reading window
• Smart meter connectivity - if your smart meter isn’t sending readings, estimates may be less accurate
• Energy price changes - if prices go up or down, your payment may be updated

Yes, they are here to support you. The team’s main goal is to help customers early, so you do not fall behind on your bills.

Here’s what they do:

• They listen to each customer as an individual and offer advice that suits your situation.
• They aim to find the right solution for you, not a one-size-fits-all answer.
• They treat every customer with care and respect.

How to contact them:

• Call: 0818 642 642
• Email: [email protected]
• Opening hours: Monday to Friday, 9am to 5pm

No, the team are trying to contact you to give you an update on your account with Energia. The sooner we speak to you, the sooner we can help you with your account, or overdue balance

You should get in touch with our Payment and Accounts Resolutions Team if:

• You're finding it difficult to pay your energy bills
• You need to set up a different payment plan
• Your circumstances has changed (e.g. job loss etc.)
• You're dealing with illness or bereavement
• You’ve received a large or unexpected bill
• You need longer time to pay your bill
• You want advice on managing your energy usage
• You have a high balance and want to spread payments through monthly direct debit

We’re here to help you find the best solution for your situation.
 

How to contact PAR:

• Call: 0818 642 642
• Email: [email protected]
• Opening hours: Monday to Friday, 9am to 5pm

The Payment and Accounts Resolutions Team is part of our Customer Experience team. If you’ve received a letter from them, it’s important not to ignore it.

What the letter means:
•It explains why we’re getting in touch, this could be about a query on your account or an overdue payment.
•It includes contact details so you can speak to us by phone or email.

Please reach out to the team as soon as possible. We’re here to help and will work with you to resolve any issues.

Yes, your electricity or gas supply can be disconnected if bills are not paid and payment terms are not followed. But this is always a last resort.

What you need to know:

• Disconnection only happens when all other options have been exhausted.
• The team will make every effort to contact you and help you avoid this.
• The sooner you get in touch, the sooner we can work with you to find a solution.

If you're finding it hard to keep up with your energy bills, a pre-payment meter (PPM) can help you manage your account more easily. It lets you pay for your electricity and gas as you use it, which can make budgeting simpler.

Here’s how it works:

• We’ll move your current account balance onto the pre-payment meter.
• Each time you top up, 10% goes towards paying off your balance, and 90% goes towards your energy use.

If you rent your home, we’ll need your landlord’s permission before installing a PPM. We’ll also check that your current meter is compatible for a PPM.

Please contact us as soon as you start having difficulty paying your bill. The sooner we know, the sooner we can help.

Here’s how we can support you:

• We understand financial hardship happens, and we’ll work with you to find the best payment arrangement.
• This may include installing a prepayment meter to help manage your account.
• If you ask, we can also work with charities or third-party agencies to support you. Your information will always be treated in strict confidence.
• Under the EAI Energy Engage Code, we will never disconnect a customer who engages with us to find a solution.

You can reach our Payment and Accounts Resolutions team by phone on 0818 642 642 or email [email protected]. Our team is available Monday to Friday, 9am to 5pm.

We understand it can be difficult to talk about money. If you’d prefer not to call us, you can email our Payment and Accounts Resolutions team at [email protected].

What to include in your email:

• Your account number so we can find your details quickly
• When you can make a payment or an explanation of your current situation

We’ll work with you to agree on a suitable solution and resolve any issues on your account. We’re here to help, so please reach out as soon as you can.

The Social Welfare can’t pay Energia directly, but you can organise for them to make payment directly to you. You will need to make Social Welfare aware when you change supplier.

Proration is a more precise way to calculate your bill to the dates which fall within your billing period.

For more details, read our Understanding Proration in Billing guide.