We realise that your bill may look a little different from your previous provider, so we've explained everything here Understanding Your Bill.
We will look at your previous energy usage and use this to calculate the cost of your bills for the next 12 months. We will suggest a monthly payment amount and set up a monthly direct debit payment arrangement.
If you are a new Energia customer with us and we don't currently hold any information about your historic energy usage, then we will calculate your monthly payment amounts based on some details about your home including the number of rooms and occupants.
You can view your bill online and access lots of other services by registering for Energy Online.
We do not recommend posting and paying with cheques. Energia does not accept responsibility for any unaccounted for cheques. We would recommend paying by direct debit or through your Energy Online account.
Our online payment tool Fast Pay, allows you to make advance payments to your account, which are then credited off your next bill. This is a handy way to build up credit, so you're not hit with the full bill all at once.
Note: Fastpay allows for advance payment only, it can't be used to pay a bill that has already been issued.
The Social Welfare can’t pay Energia directly, but you can organise for them to make payment directly to you. You will need to make Social Welfare aware when you change supplier.
There are lots of ways to reduce energy usage in your home. Take a look at our Energy Saving Tips. You can also receive discounts on your bill if you pay by direct debit or sign up for online billing.
The first thing to do is contact us as soon as you start having difficulty paying your bill. The sooner we know there’s a problem, the sooner we can find a solution. We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. This may involve the installation of a prepayment meter for debt management.
If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.
In accordance with the EAI Energy Engage Code, Energia will never disconnect a customer who engages with us to find a payment solution.
Yes of course. You will still receive the allowance. The Department will pay it directly into your bank account and then you use it to pay your bill. Just give the Department a call when you're switching to check all your details are correct.
1. Direct Debit - When the full bill amount is taken automatically each time a payment is due.
2. Fast Pay - Allows you to make payments to your account, which are then credited off your next bill.
3. Level Pay - Avoid ‘bill shock’ with a set payment each month, & pick the date most suitable for you.
Please contact our Customer Care team who can add your carer/relative/friend as an alternative contact and amend the correspondence address to theirs. Alternatively, if you have an online account you can provide them access to this.
You can contact our Customer Care team to request these services on 0818 405 405.
We can provide your bill in large print or in Braille. Alternatively we can telephone you and go through your bill over the phone. To avail of any of these services please register your details with us by filling out our Special Services Registration Form and returning it by post to Energia, PO Box 12380, Dublin 2.
Alternatively you can contact our Customer Care team to request these services on 0818 405 405.
The Payment Due Date is indicated on the top of the bill. This is generally 14 days after the bill is issued.
Electricity and gas are billed separately in line with the billing cycles of ESB Networks and Gas Networks Ireland.
If you are a Dual Fuel customer, you will receive two separate bills and each payment will be taken separately.
You can view your bill online and access lots of other services by registering for Energy Online.
We realise that your bill may look a little different from your previous provider, so we've explained everything here Understanding Your Bill.
This is the charge associated with keeping your home connected to the network and includes things like meter reading, maintenance and operating costs for supplying energy.
It will be applied to your bill as a daily rate. The total amount on each bill will depend on how many days are in the billing period. A billing period is normally around 60 days, however this can vary slightly.
This is the Public Service Obligation levy. This is a charge applied to all electricity customers and relates to the purchase by ESB of electricity generated from renewable, sustainable or alternative forms. A “negative PSO” results in a payment to, rather than a charge on a customer’s bill. The levy or payment is determined by the Commission for Regulation of Utilities on an annual basis.
We use the opening and closing meter read of the bill period to calculate the daily average consumption. We then multiply the daily consumption by the number of days before & after the price change and charge these units at the applicable rate.
Each kWh you use is called a unit. The unit rate is the cost charged per unit used within the bill period.
If you are multi-rate (e.g. Day/Night/Peak), your regular bills will appear the same. If there is a price increase/decrease, you will see an additional unit rate line for each rate on your bill to reflect the change to unit rate cost.
We will look at your previous energy usage and use this to calculate the cost of your bills for the next 12 months. We will suggest a monthly payment amount and set up a monthly direct debit payment arrangement.
If you are a new Energia customer with us and we don't currently hold any information about your historic energy usage, then we will calculate your monthly payment amounts based on some details about your home including the number of rooms and occupants.
Yes, we will still bill you for all of the energy that you use. Level Pay will help you budget for this, with regular monthly payments that go towards your bills.It is important that you continue to review your bills and get in touch with us if you ever want your monthly payment changed.
We estimate how much energy we think you will use over the year to calculate your monthly payment. Our estimate is based on and your previous usage. If we don’t have your previous usage we will estimate an amount based on similar households.
We will send you a letter in advance of any changes being made to your Level Pay amount. If you are an Energia Online customer, you will receive an email advising you to log into your account to view this letter.
Yes! You can choose the date that your direct debit will be collected from your bank or building society account each month. If you need to change this date, this can be done through your Energy Online account or you cancall us on 0818 405 405.
As a Level Pay customer you will still receive a bill every other month but as you’re already making monthly payments to cover the cost, you don’t need to take any action other than to review your usage or see your overall billing costs for information purposes.
In the first instance speak to our team who will be happy to review your account and check you’re paying the correct monthly amount to cover the cost of your bills over the year.
You can contact us at any time throughout the year and ask to have your monthly payment amount reviewed.
You choose a date between the 1st and 28th of the month. Your payments will be taken on this date each month, unless it falls on a bank holiday or over a weekend, when it will be taken the next working day. Please log in to your Energy Online account or give us a call on 0818 405 405 if you would like to change your payment date.
You will continue to receive a bill once every 2 months for each fuel.
If you have been with us for a while, then our estimation is likely to have been in line with your previous usage. Your usage may change over time though, so we will still review your payment amount periodically.
If you have recently joined Energia, the Networks will provide us with your usage history after your registration completes and we will be in touch if your payment amount needs to be reviewed. We will always contact you to in advance of making any changes to your direct debit.
Please keep an eye on your bills and contact us if you think you would like the direct debit amount reviewed.
If you're an existing Energia customer, simply contact us with the following information and we will be able to upgrade your account to our Level Pay plan.
Information needed:
Your address and contact details
Your Meter Point Reference Number (MPRN) found at the top of you bill
A recent meter reading
Your bank details for setting up your monthly direct debit
If your actual energy usage is lower than our estimates and we see that you are overpaying, then we will simply credit your account.
We aim to review your account at least once a year. If your actual energy usage is higher than our estimates, then we will contact you at this time to adjust your monthly payment amount.
Other factors which may impact your Level Pay payment amount include:
Having accurate up to date meter readings provided within your meter reading window
Connectivity of your Smart Meter
Energy price change
Yes, the main goal for the team is to help our customers as early as possible to avoid customers from falling behind in bills. We are here to help, offer advice & support our customers, and treat every customer as an individual. We pride ourselves in treating every customer differently, listening to customer as an individual and offering a suitable resolution.
Unfortunately, if a customer does not pay their bills and adhere to our payment terms & conditions, yes either their electricity or gas supply can be disconnected due to non-payment. This is always the last resort for the Payment & Accounts Resolutions Team, and they will have made every effort to contact you to avoid this action. Therefore, the sooner you contact or engage with the team, the sooner we can support you to help you with your account.
Energia appreciate that sometimes it’s hard to call and discuss financial matters. If you don’t want to make that call, chat to our Payments & Resolution team via email us at [email protected]. Always ensure to add your account number into your email so we can find your account. Outline in the email when payment can be made, or your current circumstances and we will always work with you to come to a suitable resolution or resolve an account issue ongoing on your account.
Chat to our Payments & Resolution team via phone at 0818 642 642 or email us at [email protected] with a meter reading.
They are available 9am - 5pm, Monday to Friday.
We will check that your bill is accurate and discuss payment options available to you. We always lend a friendly ear and do what we can to make sure we come to a suitable payment resolution to help all our customers. We treat all our customer’s as an individual, and treat every customer differently depending on circumstances.
The Payment and Account Resolutions team are part of the wider Customer Experience team within Energia. Please don’t ignore the letter you have received and make contact via telephone or email as outlined in your letter. The letter will detail why we are contacting you in regard to either a query on your account, or a payment that is overdue.
No, the team are trying to contact you to give you an update on your account with Energia.The sooner we speak to you, the sooner we can help you with your account, or overdue balance.
A pre-payment meter (PPM) is a great way to budget your account, if you are struggling to keep on top of all your household bills. The Payment and Account Resolutions Team can install a PPM into your home, to help you manage your electricity and gas account, and it means its one less bill that you have to worry about.
The balance on your account will be transferred onto your PPM and recovered at 10%. Meaning each time, you have to top up your PPM, 10% will go towards your outstanding balance and 90% towards your electricity or gas usage. Please note if you live in rented accommodation we will require permission from your landlord to install a PPM and the team will carry out a few checks to ensure your current meter is compatible for a PPM.
When your struggling to pay your bills
Need a payment arrangement
Change in circumstances i.e.loss of job etc.
Change to income
Illness
Bereavement
Need longer payment terms
Received a large catch up bill
Received a bill that is not affordable
Need Energy Advice
Have a large balance that needs to be spread over a monthly direct debit
Yes, the main goal for the team is to help our customers as early as possible to avoid customers from falling behind in bills. We are here to help, offer advice & support our customers, and treat every customer as an individual. We pride ourselves in treating every customer differently, listening to customer as an individual and offering a suitable resolution.
Energia appreciate that sometimes it’s hard to call and discuss financial matters. If you don’t want to make that call, please email us at [email protected] always ensure to add your account number into your email so we can find your account. Outline in the email when payment can be made, or your current circumstances and we will always work with you to come to a suitable resolution or resolve an account issue ongoing on your account.
The Payment and Account Resolutions Team are part of the Energia Finance Team. Please don’t ignore the letter you have received and make contact via telephone or email as outlined in your letter. The letter will detail why we are contacting you in regard to either a query on your account, or a payment that is overdue.
Unfortunately, if a customer does not pay their bills and adhere to our payment terms & conditions, yes either their electricity or gas supply can be disconnected due to non-payment. This is always the last resort for the Payment & Accounts Resolutions Team, and they will have made every effort to contact you to avoid this action. Therefore, the sooner you contact or engage with the team, the sooner we can support you to help you with your account.
The Social Welfare can’t pay Energia directly, but you can organise for them to make payment directly to you. You will need to make Social Welfare aware when you change supplier.
The first thing to do is contact us as soon as you start having difficulty paying your bill. The sooner we know there’s a problem, the sooner we can find a solution. We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. This may involve the installation of a prepayment meter for debt management. If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.
In accordance with the EAI Energy Engage Code, Energia will never disconnect a customer who engages with us to find a payment solution.
Proration is a more precise way to calculate your bill to the dates which fall within your billing period.
When your current contract expires your discount will stop on the day the contract ends. This is why we would advise you to renew your contract to avail of a new discounted rate.
Proration means any changes to your bill will take effect within your billing period on the date that they change.
This could be due to the crossover onto your new discount period from your old discount period within your billing cycle, as there was no proration in place at that time.
