Find the answers you need
Use our quick help links to find assistance on frequently asked questions
In case of emergency
Report an emergency or a fault >
Struggling to pay?
If you are struggling to pay your gas or electricity bill, get in touch with our Payments & Resolution team in the following ways:
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Still need help?
If you haven’t found what you’re looking for, our customer care team is ready to help you directly. Choose the option that works best for you.
Email us
Call us
Customer support
Contact customer care on 0818 405 405
Monday to Friday, 9am to 5pm
Sales
Thinking about switching to Energia? Contact our sales team on 0818 300 701.
Monday to Friday, 8am to 8pm
Saturday, 9am – 5pm
AI Assistant
Start chat
Additional needs
JAM Card
We are a JAM card friendly company, so please let us know if you need 'Just a Minute'.
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Vulnerable customers
We care about all our customers, especially older people and those with disabilities or long-term illnesses.
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Connect to our team through a ISL interpreter via live video chat. Our service is available Mon - Fri 9 am - 4pm.