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FAQs



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Can I get my bill online instead of by post?

You can view your bill online and access lots of other services by registering for Energy Online.

I am blind or visually impaired. How can I receive my bill?

We can provide your bill in large print or in Braille. Alternatively we can telephone you and go through your bill over the phone. To avail of any of these services please register your details with us by filling out our Special Services Registration Form and returning it by post to Energia, PO Box 12380, Dublin 2.      

I am critically dependent on medical equipment. How can I ensure my supply is not switched off?

You can register your details with us by filling out our Special Services Registration Form and returning it by post to Energia, PO Box 12380, Dublin 2. You will then be added to the Special Services Register with ESB Networks and Bord Gáis Networks as a high priority customer to ensure you never lose power.

I am deaf or hearing impaired and phone conversations are difficult. How can I contact you?

You can send us an email at homeenquiries@energia.ie and we can put a note on your account that you are not to be contacted by phone.

I am elderly and worried about my power supply being disconnected in winter. What can I do?

If you are over 66, you can register with us by filling out our Special Services Registration Form and returning it by post to Energia, PO Box 12380, Dublin 2. You will then be added to the Special Services Register with ESB Networks and Bord Gáis Networks and they will guarantee to never disconnect your power during the winter months (1st November to 31st March).

I have a carer/relative/friend who normally looks after my bills. Can you send my bill to them?

Yes we can redirect your bill. You just need to fill out the details on our Special Services Registration Form and return it by post to Energia, PO Box 12380, Dublin 2.


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