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Online Account FAQs
How do I manage my manage contact preferences online?
If you email
with your full name, Account ID or MPRN and Full Address you can get opted in to email, SMS, phone, and direct messaging marketing communications.
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More Online Account FAQs
I’ve registered my online account at Energy Online, but when I log in to the Home page, it says “No Service” beside my electricity or gas account – what does this mean?
Can I update my personal details online?
How do I change my email address?
How do I register for Energy Online?
How do I view my bills?
How do I view my energy consumption?
How many past bills can I view online?
I received my bill but it does not match what I submitted through Energy Online, why is it different?
I've entered the wrong details and I'm now locked out, what do I do?
I've forgotten my password, how can I get a new one?
I've forgotten my username, how can I find out what it is?
What information is collected about me when I visit the site?
Why can I not submit a meter reading online?
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