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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. See here for information on the
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Prepay Meter FAQs
What about any outstanding balance I may have?
By switching to a Prepayment meter you are also ensuring you can gradually pay off any outstanding balance on your account. With each top up, 10% will go towards your outstanding balance until the balance is clear with the remainder credited to your meter for ongoing usage. We will notify you when the balance has been paid in full.
E.G., €100 transferred on to PPM at install, you purchase a €10 top up – your balance reduces to €99 (-€1) and €9.00 credit for on-going usage.
Energia will send you a minimum of one and a maximum of four statements of account each year.
If this repayment option is no longer suitable, please call PAR on 0818 642 642 to discuss an alternative arrangement.
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More Prepay Meter FAQs
Important Information on Standing Charges
How do I contact Energia RE my prepayment meter?
How does Electricity Prepayment Work?
How does Gas Prepayment Work?
What about the money I owe?
What are the advantages of a prepayment meter?
What are the eligibility criteria for prepayment meters?
What if I am experiencing technical problems?
What if I am moving home?
What Tariffs are available with the Pay As You Go Meter?
What do I need to do if I have an Electricity prepayment meter and I want a credit meter?
What Tariffs are available with a prepayment meter?
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