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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. See here for information on the Government Electricity Credit. You can submit a meter reading, make a payment or browse our FAQs. 
 

Prepay Meter FAQs

What about any outstanding balance I may have?

By switching to a Prepayment meter you are also ensuring you can gradually pay off any outstanding balance on your account. With each top up, 10% will go towards your outstanding balance until the balance is clear with the remainder credited to your meter for ongoing usage. We will notify you when the balance has been paid in full.

E.G., €100 transferred on to PPM at install, you purchase a €10 top up – your balance reduces to €99 (-€1) and €9.00 credit for on-going usage. 
 
Energia will send you a minimum of one and a maximum of four statements of account each year.  
 
If this repayment option is no longer suitable, please call PAR on 0818 642 642 to discuss an alternative arrangement.
 
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