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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. See here for information on the Government Electricity Credit. You can submit a meter reading, make a payment or browse our FAQs
 

Prepay Meter FAQs

What do I need to do if I have an Electricity prepayment meter and I want a credit meter?

If you are registering with Energia and your existing meter type is interchangeable between prepayment and credit, we can issue a deactivation code to transfer your meter to credit mode. Alternatively, a meter exchange may be required.

Please note until you have entered the deactivation code, you will be required to keep the meter topped up or it will self-disconnect. Any top-ups from the date you register with Energia will be refunded by your previous supplier, you need to request this from them if necessary.

Contact us on 0818 76 77 78

What do I need to do if I have a SMART prepayment meter and I want a credit meter?

This should be de-activated automatically within 10 days by your previous supplier, you need to ensure your meter is kept in credit.
 

My current supplier is Prepay Power

If your previous supplier is pre-pay power, you need to contact them directly to arrange the meter to be de-activated.
 

I have left Energia:

We are sorry to see you go, if you are also changing to a credit meter and your new supplier is unable to provide you with a deactivation code, then please call Energia on 0818 642 642 and we will provide this for you.
 
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