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Our contact centre is experiencing very high demand meaning wait times may be longer than usual. The answers you are looking for may be online browse our FAQs. See here for information on the Government Electricity Credit.
The PSO is applied at the end of the calendar month for each month it relates to. For example: I received my bill for the period mid-January to mid-March 2023, this will cover PSO for January and February and will therefore show zero for both months. I received my bill for the period mid-February to mid-April 2023, this will cover PSO for February and March and will show zero for February and a credit of €12.73 for March.