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FAQs

What happens after I sign my contract?

When you sign our customer contract and direct debit instruction we send your details to the MRSO/GPRO for registration. We will process your contract and providing all the details are correct and your application is successful, your account will be active within 4 weeks. Please note that LVMD and NQH account set up can take longer due to the requirement for a meter read from Networks. We will endeavour to set up your account as soon as possible so as you can enjoy great savings and service with Energia.

Who reads my meter?

ESB Networks/Gas Networks Ireland are scheduled to read your meter every 3 to 4 months. They pass the information to Energia for billing purposes. These are known as 'actual reads'. Where Energia don't receive a meter reading from ESB Networks/Gas Networks Ireland, we will estimate your bill. However, we actively encourage our customers to submit a meter reading every month as this ensures that your bills are as accurate as possible. You can find out how to submit your meter reading right here. Please note that LVMD customers require a meter reading directly from ESB Networks. If ESB networks cannot access your meter for whatever reason please contact Energia on 1850 36 37 44.

How do Energia bill me?

Energia bills on a monthly basis. You will receive your bill in the post unless you have opted for paperless billing. If you have chosen this option, we will send you an email every month to let you know that your bill is ready to view or download.

Who do I call if I have a problem with supply?

For urgent problems with supply of electricity contact ESB Network’s 24 hour emergency number on 1850 37 29 99. For urgent problems with supply of Gas contact Gas Networks Ireland's 24 hour emergency number on 1850 20 50 50.

Who do I call if I have a query with my bill?

Our customer service helpline is 1850 36 3744 can be contacted during business hours for all your billing queries.

What do I do when I move premises?

When you are leaving an address, you must contact us and supply a final meter read, the name of the new tenant/landlord and a forwarding address. This will help ensure that you receive your final bill once you have vacated the premises. Please note that you will remain liable for all subsequent charges at the premises until a final meter read is received. Simply submit your final meter reading via any of the methods provided here.

How can I use electricity more efficiently?

We have many tips and advice available on this website. Please check out some of the great advice and you could save on your usage. See our Energy Efficiency section here. Alternatively contact our Energy Services team on 1850 36 37 44 or email energy.efficiency@energia.ie for advice, brochures and literature.

What is the PSO levy?

The CER have approved a new charge to go on all electricity bills from 1st October 2012. The Public Service Obligation Levy (PSO) is a pass through charge which is paid back to ESB Networks and approved by the CER. The PSO Levy was re-introduced to cover the additional costs of producing or purchasing electricity from native sources and environmentally friendly forms of fuel. 
It is charged in one of two ways; 

  1. If the MIC is less than 30 KVA it is charged at a one off flat rate.
  2. If the MIC is 30 KVA or above then it's charged at a rate per KVA

This charge is the same with all suppliers and is outside of Energia's control. 

What are standing charges?

Your standing charge is a daily charge to cover the costs of the maintenance and reading of your meter. The cost of the standing charge depends upon your meter configuration & tariff type.

What are Additional Service Charges on a Low Voltage Maximum Demand customer bill?

These charges relate to Service Capacity, Low Power Factor and Maximum Demand Charge. These charges relate to terms in LVMD contracts.

How can my bill be higher than usual sometimes?

  1. Actual reading
    Previous bills have been estimated and your current bill is based on an actual reading; if your estimated bills were lower than your actual consumption, this bill will level out the balance. It is important to submit regular meter readings to keep your bills as accurate as possible.
  2. Longer billing period
    In normal circumstances, bills are issued about every 30 days, but this may vary.

    Check the number of billing days on your bill, and when comparing previous bills make sure both bills cover the same number of days.

  3. Change in consumption level
    You may be using more electricity than normal. Compare the units used on this bill to previous bills from the same monthly period in the past. Using your online account, you can see what your level of consumption was over the last 12 months and this may help identify why you are using more energy. You can also talk to your Energy Efficiency team to see how you can possibly reduce your consumption energy.efficiency@energia.ie

  4. Time of year
    Usage can vary throughout the year, for example winter versus summer or peak versus non-peak times. When comparing bills, make sure you compare similar billing periods.

  5. Increased electricity prices
    There may have been an increase in electricity prices since your last bill.
    When making comparisons with previous bills, check if the unit rates have changed to reflect new prices.

Are there additional charges?

To see a list of our additional charges please click here.

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