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Our contact centre is experiencing very high demand meaning wait times may be longer than usual. The answers you are looking for may be online browse our FAQs.  See here for information on the Government Electricity Credit. 

Proration Change FAQs

What is proration?

Proration is a more precise way to calculate your bill to the dates which fall within your billing period.

How does this impact my bill?

Proration means any changes to your bill will take effect within your billing period on the date that they change.

How will this impact my current contract?

When your current contract expires your discount will stop on the day the contract ends. This is why we would advise you to renew your contract to avail of a new discounted rate.

Why did I not get the full 12 months of my discount period? 

This could be due to the crossover onto your new discount period from your old discount period within your billing cycle, as there was no proration in place at that time

For more information, please see our explainer video below:

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