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Dear customers, the fastest way to get in touch is online! You can submit a meter readingmake a payment, fill out our online contact form or browse our FAQs.

Meter FAQs

Where is my meter?

We’ll show you how to find your meter and take a meter reading:
 
1. You will generally find your meter contained in a meter box or cabinet
located outside your home.
 
2. To take a meter reading, first open the meter box using a meter key.
Don’t have a meter key?
3. Read the numbers displayed from left to right, ignoring any numbers
in red. If you have a different sort of meter and aren't sure how to take
the reading, please give us a call on 0818 405 405 or follow this link –
How to read your meter
 
4. If you live in an apartment, you may need to request the meter
reading from the management company or your landlord.
 
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