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Dear customers, the fastest way to get in touch is online! You can submit a meter readingmake a payment, fill out our online contact form or browse our FAQs.

Smart Metering

My meter has been changed. What data is recorded and how will it be used?

At this stage your new meter is recording your electricity usage but the meter is not set up to communicate remotely, so no data is being sent from the meter. Your meter will continue to be read by our meter readers until we begin remote reading in 2021.

During 2020, ESB Networks will start to build their new communication network. With this upgrade, your meter will start to connect to ESB Networks secure 2G network provided by Three Ireland Limited.  A minimal amount of data will flow from your meter to prove the communication network ahead of the planned go-live in 2021.

For more information, please refer to ESB Networks.
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