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Dear customers, the fastest way to get in touch is online! You can submit a meter readingmake a payment, fill out our online contact form or browse our FAQs.

Billing & Payment FAQs

What is a standing charge?

This is the charge associated with keeping your home connected to the network and includes things like meter reading, maintenance and operating costs for supplying energy.

It will be applied to your bill as a daily rate. The total amount on each bill will depend on how many days are in the billing period. A billing period is normally around 60 days, however this can vary slightly.

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