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Dear customers, please note the
Government Electricity Credit
will be credited before June 30th. Did you know you can
submit a meter reading
,
make a paymen
t
, fill out our
online contact form
and read our
Frequently Asked Questions
online?
Government Electricity Credit FAQs
I pay by Level Pay, how will this impact my monthly payments?
As a Level Pay customer you spread the cost of your bills throughout the year, paying the same amount each month by direct debit. The amount you pay is reviewed at least once each year to ensure that the payments cover your bills. Your monthly payments will continue as normal after the credit is applied, but rest assured the credit will go towards your bills (reducing any account balance you may have).
As part of your account review, we will take the balance on your account into consideration and write to you if your direct debit is changing. The account review takes into consideration the unit rates, your usage and any credit or debit balance on your account.
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More Government Electricity Credit FAQs
What do I have to do to make sure I receive this payment?
Who is eligible to receive this payment?
When will the credit be applied to my account?
How will I know when I have received my credit?
If I am a Prepay Meter customer, am I still eligible for the credit?
How will the credit be applied to my account?
My electricity bill is included in my rent, will I still get the credit?
Is this scheme means tested?
Can the credit be used to re-connect electricity supply?
Can the credit be used to pay off debt?
My account is currently paid up to date or in credit – how can I access the government credit?
What if I switch electricity supplier, will I still get the credit?
If there is a change in account holder (i.e. if I move out), will I still get the credit?
I have a prepay meter, how will I know when I have received the credit?
If I switch supplier, will I receive the credit twice?
Who should I contact if I don’t receive the credit?
What is the implication in the reduction in the VAT on the Electricity costs emergency benefits scheme?
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