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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. See here for information on the Government Electricity Credit. You can submit a meter reading, make a payment or browse our FAQs

Government Electricity Credit

Who should I contact if I don’t receive the credit?

Suppliers will place further information on their websites with the exact dates the credit will
show on their customers Electricity Bills. The date you receive your credit will depend on the
date that your supplier normally sends you your bill. If you haven’t received your credit by 31
January 2023 for the purposes of the first payment period, 31 March 2023 for the purposes of
the second payment period and 31 May for the third payment period, you should contact your
electricity supplier in the first instance. You can find the contact details for your electricity
supplier on your most recent bill or statement.
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