Search our site

Our contact centre is experiencing very high demand meaning wait times may be longer than usual. The answers you are looking for may be online browse our FAQs.  See here for information on the Government Electricity Credit. 

Proration FAQs

Why did I not get the full 12 months of my discount period?

This could be due to the crossover onto your new discount period from your old discount period within your billing cycle, as there was no proration in place at that time.
Was this article helpful?
Thank you for your feedback