Online Account FAQs

I've entered the wrong details and I'm now locked out, what do I do?

To unlock your account you will need to use the Forgot your Password function and when your password is sent to your registered email address your account will be unlocked.

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More Online Account FAQs

I’ve registered my online account at Energy Online, but when I log in to the Home page, it says “No Service” beside my electricity or gas account – what does this mean?
Can I update my personal details online?
How do I change my email address?
How do I register for Energy Online?
How do I view my bills?
How do I view my energy consumption?
How many past bills can I view online?
I received my bill but it does not match what I submitted through Energy Online, why is it different?
I've forgotten my password, how can I get a new one?
I've forgotten my username, how can I find out what it is?
What information is collected about me when I visit the site?
Why can I not submit a meter reading online?

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