Online Account FAQs

I've forgotten my username, how can I find out what it is?

Just click on “Forgot your Username” on the login page. You’ll be asked for your Energia account number and your email address and we will email your username to you.

Thank you for your feedback

More Online Account FAQs

I’ve registered my online account at Energy Online, but when I log in to the Home page, it says “No Service” beside my electricity or gas account – what does this mean?
Can I update my personal details online?
How do I change my email address?
How do I register for Energy Online?
How do I view my bills?
How do I view my energy consumption?
How many past bills can I view online?
I received my bill but it does not match what I submitted through Energy Online, why is it different?
I've entered the wrong details and I'm now locked out, what do I do?
I've forgotten my password, how can I get a new one?
What information is collected about me when I visit the site?
Why can I not submit a meter reading online?

< Back to FAQs