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Before installing a prepayment meter in your home, we will work with you to ensure this is the best solution based on your circumstances. The following criteria will apply:
If you do not meet the above criteria, for example you are critically dependent on electrically powered equipment; we will make every effort to find an alternative payment solution for you.
Elderly customers are normally protected from having their supply cut off during the winter months. However if the credit is not maintained on a prepayment meter, the supply will turn off until a sufficient top up is applied.